Crumpler UK: most-reported complaints
Automated analysis of 160 public Trustpilot reviews published 2021-03-15 to 2026-08-12. TrustScore 2.1 from 311 total reviews — see the Trustpilot page. Quick answer: is Crumpler UK legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unreachable, with 28 out of 45 identified complaints citing a lack of response to emails and contact forms. Late deliveries were the second most common issue, reported in 13 complaints, while 11 complaints described deliveries that failed or were cancelled without explanation. Additionally, five complaints involved disputes over warranty claims. The data indicates a rising trend in reports regarding unreachable support and late deliveries.
How to reach Crumpler UK
These are the contact details Crumpler UK publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 0049 221 94 99 54 10, email [email protected], address Venloer Str. 301-303, Koeln, 50823, DE.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2014-04-15. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Severity: 22% of this company’s 45 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 28.5 days between the experience and publishing their negative review (26 reviews record both dates).
What their policy promises
refund window: 30 days
“innerhalb von 30 Tagen nach Erhalt”
refund window: full purchase price
“Wir erstatten dir den Kaufpreis”
refund window: weekly on Fridays
“Die Rückerstattungen nehmen wir jeweils einmal wöchentlich freitags vor.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
8% of its 105 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unreachable makes up 62% of this company’s complaints vs a 15% median across 116 ranked companies in its sector.
Review velocity: 4 of this company’s 311 Trustpilot reviews (1%) were written in the last 12 months.
What are the most common complaints about Crumpler UK?
Support unreachable
28 reports · 62% of complaintsrising since 2024-05“I've been resending emails and filling in their website contact form for 6 months and still had no reply.”
“never heard back”
“absolute radio silence, I tried the 'contact us', emails and even a phone call, all attempts were ignored”
1 reader marked this review helpful on Trustpilot.
Delivery late
13 reports · 29% of complaintsrising since 2024-05“absolute radio silence, I tried the 'contact us', emails and even a phone call, all attempts were ignored”
1 reader marked this review helpful on Trustpilot.
“No replies to voicemail, email , instagram or facebook”
“the item not only arrived late but was also incorrect.”
1 reader marked this review helpful on Trustpilot.
Delivery failed
11 reports · 24% of complaintssteady“both have been cancelled by crumpler with no reason give despite several tries to contact them”
1 reader marked this review helpful on Trustpilot.
“the item not only arrived late but was also incorrect.”
1 reader marked this review helpful on Trustpilot.
“I still haven’t received my goods/ refund nor is crumpler responding to my emails.”
Warranty disputes
5 reports · 11% of complaintsrising since 2024-05“I've been resending emails and filling in their website contact form for 6 months and still had no reply.”
“never heard back”
“No response at all! Not even an automated email response.”
Faulty product
5 reports · 11% of complaintsfalling“They refunded but refused to pay the £13-80 for my return postage”
“all communication ceased, all my emails and phonecalls went unanswered for weeks”
“all the stitching in the front pocket came away.”
Not as described
5 reports · 11% of complaintsfalling“The website doesn’t have dimensions of the product”
The company replied on 2022-09-12: “Dear valued customer, we are sorry to hear that our camera bag does not fit with your camera equipment. However, we would like to address that dimensions are always stated under "Size and technical".…”
Our classifier read this reply as a deflection.
“I feel a little cheated though with the poor material use.”
“The material of the bag and shoulder pad feel very cheap and flimsy in comparison.”
The company replied on 2021-12-17: “Dear valued customer, thank you for your review. However, we do not share your opinion and believe that your comparison is a bit unfair. Our design team is great in designing bags with experience of…”
Our classifier read this reply as a deflection.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-12.