rollupbanner.com: most-reported complaints
Automated analysis of 228 public Trustpilot reviews published 2014-06-13 to 2026-09-11. TrustScore 4.9 from 1,449 total reviews — see the Trustpilot page. Quick answer: is rollupbanner.com legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products, which accounted for 33% of the 18 complaints identified. Delivery problems were the next most frequent concern, with late deliveries making up 28% of complaints and failed deliveries accounting for 11%. Additionally, 11% of complaints stated that products were not as described. No clear trend could be established for these issues due to the limited number of reviews.
How to reach rollupbanner.com
These are the contact details rollupbanner.com publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 0800 1701 007, email [email protected], address 197 Hallgate, Cottingham, HU164BB, US.
The company claimed its Trustpilot profile on 2014-05-27, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-11. Trustpilot ranks it 16 of 68 in Prints and Signs Store. We last checked this profile on 2026-09-24 and found 5 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 3.7★ on Google (0 reviews)
TrustScore over time
4.9 → 4.9 across 10 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (50%, 0.0d) · 2026-08-18 (50%, 0.0d) · 2026-08-24 (50%, 0.0d) · 2026-08-27 (50%, 0.0d) · 2026-08-31 (50%, 0.0d) · 2026-09-08 (50%, 0.0d) · 2026-09-12 (67%, 0.0d) · 2026-09-15 (67%, 0.0d) · 2026-09-18 (67%, 0.0d) · 2026-09-24 (67%, 0.0d).
What their policy promises
delivery promise: free
“Weekday delivery within the UK is FREE of charge for all orders excluding Pop-up stands.”
delivery promise: email address
“Once your order has been despatched, we will send the tracking number to your email address.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
49% of its 218 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 33% of this company’s complaints vs a 26% median across 186 ranked companies in its sector.
Review velocity: 251 of this company’s 1,449 Trustpilot reviews (17%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about rollupbanner.com?
Faulty product
6 reports · 33% of complaints“I accidentally tore it along the side. I’m really disappointed with the quality.”
“the rollup mechanism was broken once we opened the package.”
The company replied on 2024-11-14: “Hi Aamar, Thank you for sharing the feedback with us, we really appreciate it. As discussed on the phone earlier, it does sound like the unit had become damaged in transit which I would again like to…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
“Banner is broken already just in a week. The bit that hang up, came off, I cannot roll out the banner”
The company replied on 2023-10-03: “Thank you for your feedback. As discussed on email, this is very rare and not something that would typically happen to the roller banner as we put them up and test them with every order. As discussed…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
Delivery late
5 reports · 28% of complaints“We paid for next day delivery and it wasn't delivered in time”
The company replied on 2026-09-11: “Hello Isobel, I am really sorry about the delay with your order. As discussed on email, DHL had delays with their service which sadly pushed your order back 1 day. We had fulfilled your order on time…”
Our classifier read this reply as a deflection.
“It wasn’t delivered on time and DHL claimed the premises wasn’t open for delivery”
The company replied on 2025-03-17: “Hello Hayley, thank you for your feedback. Your order was due for delivery on Friday 14 March but as it was ready early we despatched on the Wed 12 by DHL on a next day for delivery on the Thur 13.…”
Our classifier read this reply as a deflection.
“two days have passed, and I am still missing one of the essential promotional materials”
The company replied on 2024-04-22: “Hi George, Thank you for your feedback. I completely understand your frustration with the delay in receiving part of your order. As you know, 1 of 2 of your roller banners arrived next day as planned…”
Our classifier read this reply as a deflection.
Delivery failed
2 reports · 11% of complaints“Good quality, but didn't deliver to the right address”
“it got lost in the parcel system because you didn't use the company name on the address”
Not as described
2 reports · 11% of complaints“when the product arrived I noticed that the title was not in the centre”
The company replied on 2025-02-22: “Hi Jenny, Thank you for your feedback regarding the artwork check and proof. I am happy to hear you are pleased with the speed and quality of the banner you have received. As discussed on email, our…”
Our classifier read this reply as a deflection.
“the finished colours do not match all of my other branding eg, light greens are too dark”
The company replied on 2016-05-03: “Very sorry that you weren’t 100% happy with the colours of the roll up banner upon delivery. During our conversations and emails I did say if you were not 100% happy in any way to let us know and we…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-12.