Gasdepot: most-reported complaints
Automated analysis of 226 public Trustpilot reviews published 2020-07-14 to 2026-08-29. TrustScore 4.9 from 1,250 total reviews — see the Trustpilot page. Quick answer: is Gasdepot legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery issues, with late arrivals accounting for 38% of the 13 complaints identified. Faulty products were the next most common concern, cited in 31% of cases, followed by unreachable support at 23%. Delivery failures were also noted, representing 15% of the reported complaints. No clear trend can be established for these issues due to the limited number of reviews.
How to reach Gasdepot
These are the contact details Gasdepot publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 0800 133 7935, email [email protected], address Unit 1 Mill Farm, Whalebone Lane North, Romford, RM6 5QT, GB.
The company claimed its Trustpilot profile on 2020-02-14, uses Trustpilot’s paid features, and last replied to a negative review on 2026-03-30 — more than six months ago. Trustpilot ranks it 9 of 29 in Gas Company. We last checked this profile on 2026-09-24 and found 2 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
TrustScore over time
4.9 → 4.9 across 11 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (100%, 0.0d) · 2026-08-15 (100%, 0.0d) · 2026-08-21 (100%, 0.0d) · 2026-08-24 (100%, 0.0d) · 2026-08-27 (100%, 0.0d) · 2026-08-31 (100%, 0.0d) · 2026-09-12 (100%, 0.0d) · 2026-09-15 (100%, 0.0d) · 2026-09-18 (100%, 0.0d) · 2026-09-21 (100%, 0.0d) · 2026-09-24 (100%, 0.0d).
What their policy promises
cancellation method: contact us
“please contact us as soon as possible to cancel or amend your order.”
refund window: 14 days
“Please let us know within 14 days of delivery if you wish to make a return.”
refund window: reasonable timeframe
“Refunds are processed to your original payment method within a reasonable timeframe once we receive the returned cylinder.”
delivery promise: free collection
“We’ll confirm your return and arrange free collection within our delivery areas.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
11% of its 209 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery late makes up 38% of this company’s complaints vs a 24% median across 53 ranked companies in its sector.
Review velocity: 166 of this company’s 1,250 Trustpilot reviews (13%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Gasdepot?
Delivery late
5 reports · 38% of complaints“They left the package outside my locked gates on a main Road in the rain .”
The company replied on 2026-03-30: “Our sincere apologies for your experience, and on behalf of our carrier, Parcelforce. We understand the inconvenience caused by the failed delivery and the unacceptable way the parcel was left…”
Our classifier read this reply as a template response.
“Despite me doing this, the driver ignored/was unaware of them.”
“I think more communication at the outset to say how long one would have to wait for the delivery”
The company replied on 2025-09-04: “Hi Waseem, thank you for your feedback. We do offer live tracking on the day of delivery so customers can see when their order is on the way. As you selected our free delivery service, we group…”
Our classifier read this reply as a substantive response.
Faulty product
4 reports · 31% of complaints“Gas was delivered and we connected to our heater, heater since then not working.”
The company replied on 2024-10-14: “We are sorry to hear of the issue with the cylinder. It is common practice that batches of new butane cylinders are slighlty overfilled for first use. Some heaters are able to adapt and function…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
“sent three emails and no response”
The company replied on 2021-04-26: “Hi Gary Apologies for the oversight in not getting back to you sooner. As discussed over the phone, a replacement burner was dispatched and should have arrived today. Sorry for the inconveniece.”
Our classifier read this reply as a substantive response.
It promised: a replacement.
“I contacted Gas Depot and they didn't even bother to reply”
The company replied on 2020-10-14: “Hi Carl We are sorry to hear of the issue with the wheels. Unfortunately we were experiencing some technical issues with the contact us form on our website last year however this has now been…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
Support unreachable
3 reports · 23% of complaints“sent three emails and no response”
The company replied on 2021-04-26: “Hi Gary Apologies for the oversight in not getting back to you sooner. As discussed over the phone, a replacement burner was dispatched and should have arrived today. Sorry for the inconveniece.”
Our classifier read this reply as a substantive response.
It promised: a replacement.
“I contacted Gas Depot and they didn't even bother to reply”
The company replied on 2020-10-14: “Hi Carl We are sorry to hear of the issue with the wheels. Unfortunately we were experiencing some technical issues with the contact us form on our website last year however this has now been…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
Delivery failed
2 reports · 15% of complaints“They left the package outside my locked gates on a main Road in the rain .”
The company replied on 2026-03-30: “Our sincere apologies for your experience, and on behalf of our carrier, Parcelforce. We understand the inconvenience caused by the failed delivery and the unacceptable way the parcel was left…”
Our classifier read this reply as a template response.
“the driver refused to bring it up even i told him we got a left”
The company replied on 2025-03-28: “Hi, thank you for your feedback and we're sorry to hear this. We’ll follow up with the driver to understand what happened. Please feel free to contact us directly so we can resolve this for you.”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Compare Gasdepot with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.