Recycode: most-reported complaints
Automated analysis of 162 public Trustpilot reviews published 2025-12-26 to 2026-09-17. TrustScore 4.8 from 554 total reviews — see the Trustpilot page. Quick answer: is Recycode legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products and unhelpful support, with each category accounting for 40% of the five identified complaints. Specific reports mention paying for MS Office codes that did not work despite following instructions. No trend can be established yet due to the low number of reviews.
How to reach Recycode
These are the contact details Recycode publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone +44 7386 089869, email [email protected].
The company claimed its Trustpilot profile on 2025-01-16, uses Trustpilot’s paid features, and last replied to a negative review on 2026-02-02 — more than six months ago. Trustpilot ranks it 3 of 33 in Computer Software Store. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.9★ on Google (38 reviews)
TrustScore over time
4.9 → 4.8 across 3 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (40%, 5.0d) · 2026-08-25 (33%, 5.0d) · 2026-09-18 (29%, 5.0d).
What their policy promises
refund window: 60 days
“Our digital software licenses come with a 60-day return policy.”
refund window: 60 days
“you can request a return within 60 days from the purchase date”
refund window: 1 business day
“Refunds for digital software licenses will be processed within 1 business days of approval of the return request.”
refund window: 1 business day
“Replacements for digital software licenses are usually processed within 1 business days of approval of the replacement request.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. 2 changes detected since we started watching on 2026-09-01:
- 2026-09-15: +2/-2 lines; added: £ 0.00 0 Cart | £ 0.00 0 Cart; removed: US$ 0.00 0 Cart | US$ 0.00 0 Cart (snapshot)
- 2026-09-08: +2/-2 lines; added: US$ 0.00 0 Cart | US$ 0.00 0 Cart; removed: £ 0.00 0 Cart | £ 0.00 0 Cart (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
21% of its 146 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 40% of this company’s complaints vs a 28% median across 40 ranked companies in its sector.
Review velocity: 413 of this company’s 554 Trustpilot reviews (75%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Recycode?
Faulty product
2 reports · 40% of complaints“I paid for a MS Office code, followed their instructions to the letter, and they wouldn't work.”
“they send to me cd key is window, I told support that they send me the wrong one”
Support unhelpful
2 reports · 40% of complaints“I paid for a MS Office code, followed their instructions to the letter, and they wouldn't work.”
“they send to me cd key is window, I told support that they send me the wrong one”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-18.