Faulty product
A product was defective, broke on arrival, or failed early in its life.
13,284complaints of this kind in the census
748companies affected
24%graded severe
Where you stand
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.
General information about consumer rights in the UK, not legal advice for your situation.
Where to escalate
- Citizens Advice consumer service — Free first-line advice on consumer disputes in England, Wales and Scotland.
What people actually describe
“The shoe laces were threaded all the way so I had a get new ones.”
“my shoes arrived without the special laces and theres no where to buy the exact color”
“except for scoffed front panel that immediately breaks the value of the shoe.”
Companies with the most reports of this kind
| Company | Reports | Share of its complaints |
|---|---|---|
| Jiffy | 389 | 41% |
| TeePublic | 342 | 27% |
| StockX | 282 | 20% |
| Wild | 261 | 44% |
| Vonhaus | 236 | 42% |
| CJS CD Keys | 231 | 37% |
| AliExpress | 229 | 21% |
| OnBuy.com | 227 | 24% |
| Hive | 219 | 35% |
| Halara | 218 | 13% |
| Spitfire Audio | 207 | 41% |
| Tower | 188 | 58% |
Counts depend on how many of each company’s reviews are in the census, so this ranks what we have read, not the whole market. See the full ranking.