Faulty product
A product was defective, broke on arrival, or failed early in its life.
18,397complaints of this kind in the census
870companies affected
25%graded severe
Where you stand
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.
General information about consumer rights in the UK, not legal advice for your situation.
Where to escalate
- Citizens Advice consumer service — Free first-line advice on consumer disputes in England, Wales and Scotland.
What people actually describe
“The hotel and rooms are not represented accurately. The hotel is old and needs repair”
“A whole box of out of date cat food which was six monthes out of date they sold me three”
“the seams were quite awful, the elastic in the fabric was sort of coming out”
Companies with the most reports of this kind
| Company | Reports | Share of its complaints |
|---|---|---|
| Jiffy | 647 | 39% |
| TeePublic | 454 | 27% |
| StockX | 413 | 20% |
| AliExpress | 367 | 22% |
| Hive | 350 | 38% |
| Halara | 344 | 14% |
| CJS CD Keys | 335 | 39% |
| OnBuy.com | 318 | 24% |
| Wayfair UK | 310 | 24% |
| Wild | 306 | 43% |
| Vonhaus | 252 | 41% |
| Ruroc | 250 | 42% |
Counts depend on how many of each company’s reviews are in the census, so this ranks what we have read, not the whole market. See the full ranking.