PIURIFY: most-reported complaints
Automated analysis of 199 public Trustpilot reviews published 2025-11-30 to 2026-09-21. TrustScore 4.6 from 558 total reviews — see the Trustpilot page. Quick answer: is PIURIFY legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products, which accounted for 56% of the 16 complaints identified in the 199 reviews analyzed. Other frequently mentioned concerns include items not matching their descriptions, representing 19% of complaints, and delivery problems such as failed or late shipments, each making up 12% of the total. Specific examples cited by reviewers include products leaking from the bottom, insufficient water capacity, shipments sent to incorrect addresses, and significant delays in receiving orders. No clear trend could be established for these issues due to the limited number of reviews.
How to reach PIURIFY
These are the contact details PIURIFY publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone +1 (302) 437-1529, email [email protected], address 3422 Old Capitol Trail #842, Wilmington, 19808, US.
The company claimed its Trustpilot profile on 2024-03-21, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-21. Trustpilot ranks it 6 of 11 in Water Purification Company. We last checked this profile on 2026-09-24 and found 5 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.6 → 4.6 across 12 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-21 (100%, 1.2d) · 2026-08-25 (100%, 1.2d) · 2026-08-28 (100%, 1.2d) · 2026-08-31 (93%, 1.2d) · 2026-09-03 (100%, 0.8d) · 2026-09-09 (100%, 0.8d) · 2026-09-12 (100%, 0.8d) · 2026-09-15 (100%, 0.8d) · 2026-09-18 (100%, 0.8d) · 2026-09-21 (92%, 0.8d) · 2026-09-24 (100%, 0.8d).
What their policy promises
refund window: 60 days
“60-Day Money-Back Guarantee”
support availability: 24/7
“24/7 Customer Support”
support availability: email, website contact form, or mail
“Complaints can be submitted by email, through our website contact form, or by mail.”
complaint process: as quickly as possible
“Upon receiving a complaint, we will acknowledge it as quickly as possible.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. 1 change detected since we started watching on 2026-09-01:
- 2026-09-15: +1/-1 lines; added: Ships within 24 hours from US warehouse In stock, ready to ship Only 4 left; removed: Ships within 24 hours from US warehouse In stock, ready to ship Only 5 left (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
47% of its 182 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 56% of this company’s complaints vs a 33% median across 62 ranked companies in its sector.
Review velocity: 247 of this company’s 558 Trustpilot reviews (44%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about PIURIFY?
Faulty product
9 reports · 56% of complaints“it leaks out of the bottom”
The company replied on 2026-04-13: “We’re really sorry to hear about your experience, and we truly appreciate your honest feedback. We’ve sent you an email so we can sort this out properly and make things right for you.🙏”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“The bottle box came completely destroyed”
The company replied on 2026-09-21: “We’re very sorry the bottle arrived with damaged packaging and that you’re having trouble with the power button.🙏 We'll in touch with you directly to get this sorted out. Your satisfaction is very…”
Our classifier read this reply as a template response.
“Product comes with everything but a power block, so you can not begin using the product right away.”
The company replied on 2026-09-14: “Thank you for taking the time to share such detailed feedback. We sincerely apologize for the confusing instructions and the delayed response through our chat. We understand how frustrating it must…”
Our classifier read this reply as a substantive response.
Not as described
3 reports · 19% of complaints“the water volume capacity is too small. Only 9 ounces of water compared to other models”
The company replied on 2026-01-13: “Hi Sabrina! I’m really sorry to hear you felt disappointed, and I truly appreciate you sharing this feedback. I understand how frustrating it can feel when the capacity isn’t what you expected,…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“The only changes are if you add the filter to the pitcher, your water will taste like compounds in the filter.”
The company replied on 2026-07-16: “We’re very sorry to hear about your experience, Brandon. We’ve sent you an email so we can better understand the issues with the pitcher, the filter taste, and the 21-day challenge file, and work…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Muy pequño el frasco”
The company replied on 2025-12-27: “Thank you for your feedback, Jose! I’m sorry the size wasn’t what you expected. No worries at all, I can help you with the return and refund so you can switch to the Hydrogen Water Pitcher instead.…”
Our classifier read this reply as a substantive response.
It promised: refund.
Delivery failed
2 reports · 12% of complaints“You shipped to the wrong address I didn’t get”
The company replied on 2026-01-29: “I am so sorry to hear you didn't received your order, Maria. Please know this is not the experience we want for any of our valued customer. Orders are ship to the address entered at checkout, and…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“The bottle box came completely destroyed”
The company replied on 2026-09-21: “We’re very sorry the bottle arrived with damaged packaging and that you’re having trouble with the power button.🙏 We'll in touch with you directly to get this sorted out. Your satisfaction is very…”
Our classifier read this reply as a template response.
Delivery late
2 reports · 12% of complaints“It’s been weeks since I ordered and I have yet to receive the delivery.”
The company replied on 2026-08-31: “We’re very sorry that your order still hasn’t arrived, especially knowing that you rely on your pitcher every day. This is certainly not the experience we want for our customers. We’ve sent you an…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Paid extra to expedite and hasn’t ship yet”
The company replied on 2025-12-27: “I am so sorry about that, Brad. Expedited orders should always be prioritized, and this delay definitely isn’t normal. Please check your messages — I just sent you a note so I can make this right for…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Compare PIURIFY with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-21.