Last.fm: most-reported complaints
- Complaints in recent reviews
- 68% of 57 recent reviews analysed
- Most-reported issue
- Other 33% of complaints
- Company replies
- 0% of negative reviews, typically within a day
- TrustScore
- 1.6 from 69 total reviews
- Review window analysed
- 2012-03-14 to 2026-10-11 57 reviews
- Sector
- Retail
Automated analysis of 57 public Trustpilot reviews published 2012-03-14 to 2026-10-11. TrustScore 1.6 from 69 total reviews — see the Trustpilot page. Quick answer: is Last.fm legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that genuine listeners are falsely accused of being bots, accounting for 33% of the 39 complaints identified. Issues with the core service and account or app functionality, such as scrobbling failures, each represent 20% of the reported complaints. Additionally, 13% of complaints cite faulty product features, including missing statistics and deleted artists. No clear trend could be established for these issues due to the limited number of reviews.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
Not enough reviews to establish a trend.
What are the most common complaints about Last.fm?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Other | 33% | 13 | ||
| Poor core service | 20% | 8 | ||
| Account/app problems | 20% | 8 | ||
| Faulty product | 13% | 5 | ||
| Overcharging | 8% | 3 | ||
| Misleading pricing | 5% | 2 |
Other
13 reports · 33% of complaints“Genuine listeners are constantly accused of being bots simply because they stream BTS consistently”
25 readers marked this review helpful on Trustpilot.
“looks like they are now paid by some labels to push only certain artists.”
23 readers marked this review helpful on Trustpilot.
“It took them three months to inform users about the data leak.”
7 readers marked this review helpful on Trustpilot.
Poor core service
8 reports · 20% of complaints“Such a badly maintained site.”
22 readers marked this review helpful on Trustpilot.
“The app in general is terrible. the systems is bad the website is bad”
19 readers marked this review helpful on Trustpilot.
“my streams keep stop getting scrobble out of nowhere”
16 readers marked this review helpful on Trustpilot.
Account/app problems
8 reports · 20% of complaints“it'd stopped scrobbling my streams and i have to reconnect my account every single time!”
17 readers marked this review helpful on Trustpilot.
“It took them three months to inform users about the data leak.”
7 readers marked this review helpful on Trustpilot.
“Banned me in February 2022 without notice after daily use since December 2003.”
3 readers marked this review helpful on Trustpilot.
Faulty product
5 reports · 13% of complaints“it was not counting my stats and the artist has been deleted from the app”
11 readers marked this review helpful on Trustpilot.
“The website isn't better either. Buggy mess. Scrobbles would just stop. GIFs never load.”
4 readers marked this review helpful on Trustpilot.
“Useless, trying to charge before you listen...what a joke.”
2 readers marked this review helpful on Trustpilot.
Overcharging
3 reports · 8% of complaints“However, they are now doubling their price, making it anything but worth the price anymore.”
4 readers marked this review helpful on Trustpilot.
“You put your money in to get your money out and another "combo" order comes up. First it wanted 853.44 USD so I could get my pay.”
2 readers marked this review helpful on Trustpilot.
“Last FM is a fraudulent website in total they took 10k from me and they want me to give them another 10k to get my money back”
2 readers marked this review helpful on Trustpilot.
Misleading pricing
2 reports · 5% of complaints“Sadly, now, it's paywalled wasteland of memories.”
6 readers marked this review helpful on Trustpilot.
“I also resent the idea of having to pay for features that I either once already had on Last.fm but were taken away from me to stick behind a paywall”
2 readers marked this review helpful on Trustpilot.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-11-11 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 37 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “INQ1 on 3 pay monthly - using last.fm????”, “Free Tracks on Last.fm”, “E: 31/10 Win a special edition 3 disc vinyl boxset of the Joy Division catalouge”.
Elsewhere: 3.5★ on Google (6 reviews, as of November 2026)
TrustScore over time
1.7 → 1.6 across 4 census measurements since 2026-09-30. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal:
Show all 4 dated readings
2026-09-30 (0%, 0.0d) · 2026-10-03 (0%, 0.0d) · 2026-10-12 (0%, 0.0d) · 2026-10-24 (0%, 0.0d).
Severity: 21% of this company’s 39 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.0 days between the experience and publishing their negative review (34 reviews record both dates).
Sector benchmark: other makes up 33% of this company’s complaints vs a 14% median across 96 ranked companies in its sector.
Review velocity: 23 of this company’s 69 Trustpilot reviews (33%) were written in the last 12 months.
Other UK companies with evidenced “Poor core service” complaints
- Lime
- Loan.co.uk
- London Stansted Airport
- London Womens Clinic
- Love Me Do Brides
- Marquee TV
- Memoria Direct Cremation & Funerals
- Midcounties
- Moss
- Northwood GB
See all companies by issue: Poor core service · Account/app problems · Faulty product · Overcharging · Misleading pricing · Sector table: Retail in the UK
Compare Last.fm with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-10-12.