Ovcio: most-reported complaints
Automated analysis of 250 public Trustpilot reviews published 2020-12-15 to 2026-09-05. TrustScore 4.9 from 1,598 total reviews — see the Trustpilot page. Quick answer: is Ovcio legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that deliveries arrive late, which accounts for 33% of the 36 complaints identified in 250 reviews. Other frequent issues include products not matching their descriptions (22%), failed deliveries (17%), and faulty items (17%). No clear trend can be established for these issues due to a lack of sufficient review data.
How to reach Ovcio
These are the contact details Ovcio publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 4085085956, email [email protected], address 2111 Rockhurst Ct, Santa Clara, 95051, US.
The company claimed its Trustpilot profile on 2019-06-12 and uses Trustpilot’s paid features. Trustpilot ranks it 1 of 117 in Fashion Accessories Store. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.9 → 4.9 across 10 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (0%, 0.0d) · 2026-08-24 (0%, 0.0d) · 2026-08-27 (0%, 0.0d) · 2026-08-31 (0%, 0.0d) · 2026-09-03 (0%, 0.0d) · 2026-09-08 (0%, 0.0d) · 2026-09-12 (0%, 0.0d) · 2026-09-15 (0%, 0.0d) · 2026-09-24 (0%, 0.0d).
Severity: 6% of this company’s 36 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 7.1 days between the experience and publishing their negative review (35 reviews record both dates).
What their policy promises
delivery promise: all customs, duties, and taxes
“We will pay for all customs, duties, and taxes”
delivery promise: no additional costs
“You don't need to pay for anything beyond the product price.”
delivery promise: free return or exchange
“If you don't, return it or exchange it for free even if you have used it.”
delivery promise: free return shipping
“We'll even pay for return shipping.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
28% of its 213 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery late makes up 33% of this company’s complaints vs a 20% median across 158 ranked companies in its sector.
Review velocity: 289 of this company’s 1,598 Trustpilot reviews (18%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Ovcio?
Delivery late
12 reports · 33% of complaints“I am very disappointed with the delivery time, it's not true to their claim”
2 readers marked this review helpful on Trustpilot.
“Nobody bothered to reply to me”
1 reader marked this review helpful on Trustpilot.
“Was promised my delivery and as yet no parcel”
The company replied on 2021-05-31: “Hi Valerie, The tracking information shows that the USPS delivered the package to the Mailbox on May 27. But it may get lost. Our customer service team will help you resolve this ASAP. Best, Steven -…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Not as described
8 reports · 22% of complaints“I ordered a cashmere cardigan and received a silk one”
The company replied on 2024-09-26: “I'm sorry, Gerry, but I think there is a misunderstanding between our emails. We received your email, which said you wanted to change your smoke blue cashmere vest to a blue cardigan. We only have…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“The 2 feather scarves I recently bought do not look the same as on the website.”
“Fabric seemed chintzy-inferior quality.”
The company replied on 2024-05-07: “Sorry for not satisfying you at this purchase, Char. It's totally our bad. The featherlight weaving is designed to make the cashmere fabric airy and soft. That's why it's so lightweight. But it's…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Delivery failed
6 reports · 17% of complaints“I have received a tracking number which the tracking website says does not exist. I have contacted Ovcio and received no reply.”
The company replied on 2023-01-01: “I am so sorry for confusing you, Jenette. It is totally our bad. The tracking wasn't available to check for the first several days because of the international shipping. The status will be updated…”
Our classifier read this reply as a substantive response.
3 readers marked this review helpful on Trustpilot.
“Order not even shipped two weeks later. So I still don’t have my order, nor my money back!”
The company replied on 2023-01-01: “I am so sorry for the late shipment, Victoria. It is totally our bad. The shipping got slowed down a lot during the holiday season. It seems you received the order and asked our customer service to…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“Never received order! Took my money and never got my scarves!!”
The company replied on 2022-12-21: “Sorry for confusing you, Jamie. Could you please let me know the order number, so I can help you track it. And you can also email [email protected] to get help if you have any questions about your…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
Faulty product
6 reports · 17% of complaints“These scarves are expensive and beautiful when they first arrive but they do not hold up.”
1 reader marked this review helpful on Trustpilot.
“The portal they went me to return on doesn't work, customer service at boohoo and Azura are absolutely a waste of time”
“the box it was in was completely smashed and torn”
Support unreachable
5 reports · 14% of complaints“I have received a tracking number which the tracking website says does not exist. I have contacted Ovcio and received no reply.”
The company replied on 2023-01-01: “I am so sorry for confusing you, Jenette. It is totally our bad. The tracking wasn't available to check for the first several days because of the international shipping. The status will be updated…”
Our classifier read this reply as a substantive response.
3 readers marked this review helpful on Trustpilot.
“Nobody bothered to reply to me”
1 reader marked this review helpful on Trustpilot.
“I have not received refund or any answer to my email”
The company replied on 2025-06-05: “Sorry for confusing you. Could you please let me know the order number? And I will help you resolve the return request ASAP. Our customer service always reply to service emails in 12 hours. But some…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
Other
3 reports · 8% of complaints“Environmentally offensive. Lower the price and cut back on the packaging.”
1 reader marked this review helpful on Trustpilot.
“still I have not received my order”
“the lack of clarity on this issue has made me rethink the prospect of making further purchases.”
Compare Ovcio with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.