burringtonestates.com: most-reported complaints
Automated analysis of 7 public Trustpilot reviews published 2021-03-27 to 2025-06-09. TrustScore 2.3 from 7 total reviews — see the Trustpilot page. Quick answer: is burringtonestates.com legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report faulty products, which accounted for 57% of the identified complaints. Other issues were cited in 43% of the reports, while support being unhelpful was mentioned in 29% of the complaints. The analysis is based on seven reviews collected between March 2021 and June 2025. No clear trend can be established due to the limited number of reviews.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 3.8★ on Google (17 reviews)
What their policy promises
complaint process: 5 days
“We will write to you within 5 days to acknowledge a formal complaint.”
complaint process: 10 days
“We will write within 10 days (of the start of the process) to explain the expected steps”
complaint process: 30 days
“Within 30 days we will write with our assessment of a complaint and setting out our proposed response to it.”
complaint process: 56 days
“If a complaint is not closed within 56 days an update letter will be sent.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-26.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Sector benchmark: faulty product makes up 57% of this company’s complaints vs a 25% median across 142 ranked companies in its sector.
Review velocity: 0 of this company’s 7 Trustpilot reviews (0%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about burringtonestates.com?
Faulty product
4 reports · 57% of complaints“A year after we have moved in and still lots of issues, false promises, unreliable help, incompetence and a lack of care”
2 readers marked this review helpful on Trustpilot.
“The problems we had, and still have are not snags expected on new builds but really bad quality and not well finished.”
4 readers marked this review helpful on Trustpilot.
“continuously failed in the finishing quality”
2 readers marked this review helpful on Trustpilot.
Other
3 reports · 43% of complaints“The house itself was an embarrassing mess when we initially moved in, with many issues, which over a period of 2 years were fixed.”
“Thus far I can only give 1* due to the lack of attention to detail and terrible customer service.”
1 reader marked this review helpful on Trustpilot.
“Development should have been finished in 2021. Fed up with constant disruption of workmen and contractors.”
3 readers marked this review helpful on Trustpilot.
Support unhelpful
2 reports · 29% of complaints“A year after we have moved in and still lots of issues, false promises, unreliable help, incompetence and a lack of care”
2 readers marked this review helpful on Trustpilot.
“Poor finish, no post sales care. Dishonest. Don’t keep to promises.”
2 readers marked this review helpful on Trustpilot.
Compare burringtonestates.com with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-27.