EBLOfficial: most-reported complaints
Automated analysis of 100 public Trustpilot reviews published 2022-04-02 to 2026-08-03. TrustScore 4.3 from 124 total reviews — see the Trustpilot page. Quick answer: is EBLOfficial legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products, citing 11 instances out of 18 total complaints. Other frequent concerns include unreachable support with 3 reports, delayed refunds with 2 reports, and failed deliveries with 2 reports. No clear trend could be established for these issues due to insufficient review volume.
How to reach EBLOfficial
These are the contact details EBLOfficial publishes on its Trustpilot profile, as of our last check on 2026-09-25 — it publishes no phone number there, email [email protected].
The company claimed its Trustpilot profile on 2021-10-21. Trustpilot ranks it 12 of 16 in Battery Store. We last checked this profile on 2026-09-25 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.3 → 4.3 across 3 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Two readings of the same reviews
Trustpilot’s own automated summary of this company’s reviews reads as predominantly positive. Our classifier, reading the review text in our recent window, judged 18% of those reviews to be complaints — most often faulty product. Both are automated readings of the same public reviews; they weigh them differently.
What their policy promises
refund window: 30 days
“Customers can apply for a return and refund on their own within 30 days of the order date.”
refund window: 3-5 business days
“Refunds will be processed within 3-5 business days after we confirm receipt of your returned items at our warehouse.”
refund window: we cover return shipping cost
“If the product has a quality issue, we will cover the return shipping cost”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. 1 change detected since we started watching on 2026-09-01:
- 2026-09-08: +1/-1 lines; added: EBL 1.5V Rechargeable Lithium AA AAA Batteries with Charger for Cameras, Toys, Remotes & Smart Home Devices Sale price From $37.99 USD; removed: EBL 1.5V Lithium AA AAA Rechargeable Batteries with Charger Sale price From $37.99 USD (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 80 company-invited reviews in the recent window average 4.54★, while 20 organic (uninvited) reviews average 3.45★.
45% of its 78 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 61% of this company’s complaints vs a 26% median across 186 ranked companies in its sector.
Review velocity: 40 of this company’s 124 Trustpilot reviews (32%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about EBLOfficial?
Faulty product
11 reports · 61% of complaints“Could not access their customer service”
The company replied on 2024-08-28: “Hello, I apologize for the delayed response and for the inconvenience you're experiencing with the NTN7143 battery. To assist you further, please send your order details along with a description of…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“I have cough on video while charging one of the batteries bursted”
The company replied on 2024-05-22: “Thank you for sharing your experience with us. We sincerely apologize for the issues you experienced. To better understand the situation, please contact our customer service team directly with your…”
Our classifier read this reply as a substantive response.
It promised: refund.
“less than a month later 20 of the charging slots stopped working and now all 40 have stopped”
The company replied on 2022-04-13: “Dear, we are very sorry about this. Thank you for providing your feedback and letting us know about this issue. We will try our best to improve our service. We appreciate your support and trust.…”
Our classifier read this reply as a template response.
Support unreachable
3 reports · 17% of complaints“Could not access their customer service”
The company replied on 2024-08-28: “Hello, I apologize for the delayed response and for the inconvenience you're experiencing with the NTN7143 battery. To assist you further, please send your order details along with a description of…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“less than a month later 20 of the charging slots stopped working and now all 40 have stopped”
The company replied on 2022-04-13: “Dear, we are very sorry about this. Thank you for providing your feedback and letting us know about this issue. We will try our best to improve our service. We appreciate your support and trust.…”
Our classifier read this reply as a template response.
“One set was not flat top. Tried contacting EBL no response”
Refunds delayed
2 reports · 11% of complaints“Wrong battery sent, not even an official Dyson battery. Does not work.”
“delivery timeline extending a fortnight beyond the initially stipulated period.”
The company replied on 2024-09-10: “Thank you for taking the time to share your detailed feedback. We sincerely apologize for the inconveniences you faced with your order on eblofficial.com. We understand that the delivery delays were…”
Our classifier read this reply as a substantive response.
Delivery failed
2 reports · 11% of complaints“There is currently a delivery where 2 power stations are missing and this has been going on for weeks.”
“The package has not arrived.”
1 reader marked this review helpful on Trustpilot.
Support unhelpful
2 reports · 11% of complaints“There is currently a delivery where 2 power stations are missing and this has been going on for weeks.”
“customer service is lacking”
The company replied on 2022-11-12: “Hi dear, we apologize for any inconvenience caused and thanks a million for your support.❤ Actually, we appreciate all reviews no matter 5 stars or negative reviews, reviews are a chance for us to…”
Our classifier read this reply as a template response.
Not as described
2 reports · 11% of complaints“inside the real amperage rating says 7.4Wh roughly translates to 2000mAh”
“One set was not flat top. Tried contacting EBL no response”
Compare EBLOfficial with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-19.