Lifting Equipment Store: most-reported complaints
Automated analysis of 240 public Trustpilot reviews published 2020-05-15 to 2026-09-09. TrustScore 4.9 from 1,333 total reviews — see the Trustpilot page. Quick answer: is Lifting Equipment Store legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery delays, which accounted for 45% of the 29 complaints identified across 240 reviews. Delivery failures were the next most common issue, cited in 24% of complaints, often involving incorrect invoices. Additionally, a small number of reviewers reported faulty products and overcharging, each representing 10% of the complaints. No clear trend could be established for these issues due to the limited number of reviews.
How to reach Lifting Equipment Store
These are the contact details Lifting Equipment Store publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 01384 567430, email [email protected], address 20 Gainsborough Trading Estate, Rufford Road, Stourbridge, DY9 7ND, GB.
The company claimed its Trustpilot profile on 2020-04-30, uses Trustpilot’s paid features, and last replied to a negative review on 2025-10-07 — more than six months ago. Trustpilot ranks it 3 of 29 in Equipment Supplier. We last checked this profile on 2026-09-24 and found 2 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.9★ on Google (52 reviews)
TrustScore over time
4.9 → 4.9 across 10 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (100%, 0.0d) · 2026-08-15 (100%, 0.0d) · 2026-08-21 (100%, 0.0d) · 2026-08-27 (100%, 0.0d) · 2026-09-03 (100%, 0.0d) · 2026-09-08 (100%, 0.0d) · 2026-09-12 (50%, 0.0d) · 2026-09-15 (50%, 0.0d) · 2026-09-18 (50%, 0.0d) · 2026-09-24 (50%, 0.0d).
Severity: 3% of this company’s 29 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
What their policy promises
delivery promise: calculated at checkout
“Shipping costs calculated at checkout.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. 2 changes detected since we started watching on 2026-09-01:
- 2026-09-15: +11/-9 lines; added: From: £336.00 | + Lifting Hoists; removed: From: £297.60 | + Lifting Hoists & Trolleys (snapshot)
- 2026-09-08: +9/-7 lines; added: From: £4.18 | + Confined Space & Rescue Equipment; removed: From: £3.64 | + Confined Space & Rescue Equipment (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 31 negative reviews that received a public reply, the median wait was 8.8 days — the company profile reports an average of under a day. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 31 company replies to negative reviews analysed, 65% engaged with the specific problem and 16% were generic templates.
Review provenance: 120 company-invited reviews in the recent window average 4.82★, while 101 organic (uninvited) reviews average 4.94★.
29% of its 207 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery late makes up 45% of this company’s complaints vs a 22% median across 92 ranked companies in its sector.
Review velocity: 178 of this company’s 1,333 Trustpilot reviews (13%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Lifting Equipment Store?
Delivery late
13 reports · 45% of complaints“the igoods were delayed in the couriers local distribution centre for 5 days (including a weekend).”
The company replied on 2026-04-28: “Hi Martin, Thank you for your review and we are pleased you are happy with the advice provided by our LES team, We are ever so sorry for the issues you have faced with the courier regarding the…”
Our classifier read this reply as a template response.
“Meaning we had to go to collect it from them to be able to receive it”
The company replied on 2026-03-27: “Hi Fiona, Thank you so much for taking the time to leave us a review. I have tried reaching out to you via email to pass on my sincere apologies for the issues with this delivery. As your order was…”
Our classifier read this reply as a substantive response.
It promised: refund.
“My order still hasn’t arrived”
The company replied on 2025-08-13: “Hi Mark, So sorry to see your 1* Trust Pilot Review. We have looked into this and we can see your order has been delivered today and signed for by Piper. We will send over your POD and images of the…”
Our classifier read this reply as a deflection.
Delivery failed
7 reports · 24% of complaints“invoice was made out incorrectly and not as filled out online”
The company replied on 2025-06-16: “Hi Joe, So sorry to hear about the issues with your order. This is definitely not the experience we wish to give any of our customers so can you please email us at [email protected] with…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“They never arrived so it was a waste of my time and money.”
The company replied on 2025-05-19: “Hi Hugh, Thank you so much for taking our call today, I do apologise for the confusion regarding your delivery, from looking into this for you we can see the delivery had failed due to no one…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
“they advertised the product as in stock, but it wasn`t !!”
The company replied on 2024-06-06: “Hi Jaimie, Thank you so much for taking the time to leave us a review. Firstly, we’d like to apologise again that you feel as though your experience with us is worth 3 stars. We appreciate your…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Faulty product
3 reports · 10% of complaints“there was a problem with the alarm”
The company replied on 2022-07-12: “Hi Engin, Thank you for leaving a review, We can only apologise profusely on the manufacturers behalf for this. However, once we were aware of the situation we did not hesitate to get this fixed for…”
Our classifier read this reply as a deflection.
“the pin and split pin at the end is a little too lightweight and broke the first time of using it”
The company replied on 2025-12-08: “Hi James, Thank you for your feedback and for taking the time to leave a review. We're pleased to hear that you found the forks solid and suitable for the job. We’re sorry to learn about the issue…”
Our classifier read this reply as a template response.
“Product arrived 2 days late and when it arrived the wheel was damaged”
The company replied on 2022-07-19: “Hi Simon, Thanks for the review. I have checked the order and seen our team reached out to you to offer a partial refund due to the damage. We will always try to rectify these rare issues that come…”
Our classifier read this reply as a substantive response.
It promised: refund.
Overcharging
3 reports · 10% of complaints“there was a problem with the alarm”
The company replied on 2022-07-12: “Hi Engin, Thank you for leaving a review, We can only apologise profusely on the manufacturers behalf for this. However, once we were aware of the situation we did not hesitate to get this fixed for…”
Our classifier read this reply as a deflection.
“for 1 bolt I paid a hefty cost that was way in excess of what it cost to send it to me.”
The company replied on 2025-02-20: “Hi, Thank you for taking the time to review your order, we are very sorry to hear you are disappointed with the shipping cost. Can you kindly email your order number over to us at…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“only full price.”
The company replied on 2024-11-12: “Hi Stephen, Thank you for taking the time to leave us a review. We’re sorry to hear that your experience didn’t meet your expectations. We understand how important it is to have a reliable repair…”
Our classifier read this reply as a substantive response.
Not as described
2 reports · 7% of complaints“Confirmed availability of an order via phone, placed order online. Since refunded as product has been discontinued and wasn't actually available.”
“The product appears to not be new and shows signs of being pre-erected as screws and marks on the trolley.”
The company replied on 2023-01-23: “Hi there Lisa, All of our trolley's are pre-assembled before shipping out, this is just a part of our quality control procedure. Once we're happy with it we dis-assemble it and flat pack it to make…”
Our classifier read this reply as a substantive response.
Account/app problems
2 reports · 7% of complaints“Our account on line has not been working since the system was changed over.”
The company replied on 2025-05-20: “Hi there, Thank you for taking the time to leave a review with us. As discussed a moment ago on the phone, we can see your credit account is all set up correctly our end. You do have the option to…”
Our classifier read this reply as a substantive response.
“Really crap speed of website 2 days running.”
The company replied on 2022-03-31: “Hi Brian, Thanks for leaving your review. We completely understand where you were coming from on the speed of the website. We listen to our customers qualms, in turn, we have invested a heavy amount…”
Our classifier read this reply as a substantive response.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-12.