Applebee's: most-reported complaints
- Complaints in recent reviews
- 61% of 107 recent reviews analysed
- Most-reported issue
- Poor core service 55% of complaints
- Company replies
- 0% of negative reviews, typically within a day
- TrustScore
- 2.5 from 943 total reviews
- Review window analysed
- 2026-02-19 to 2026-11-09 107 reviews
- Sector
- Other sectors
Automated analysis of 107 public Trustpilot reviews published 2026-02-19 to 2026-11-09. TrustScore 2.5 from 943 total reviews — see the Trustpilot page. Quick answer: is Applebee's legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report poor core service, accounting for 55% of the 65 complaints identified in 107 reviews. Issues where the food was not as described made up 26% of complaints, while faulty products and billing errors accounted for 9% and 6% respectively. The trend for poor core service and faulty products is falling, whereas reports of items not matching descriptions are rising. Billing errors remain flat with no significant change in frequency.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
What are the most common complaints about Applebee's?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Poor core service | 55% | 36 | falling | |
| Not as described | 26% | 17 | rising since 2026-09 | |
| Faulty product | 9% | 6 | falling | |
| Billing errors | 6% | 4 | steady | |
| Delivery failed | 6% | 4 | rising since 2026-09 | |
| Other | 3% | 2 | rising since 2026-09 |
Poor core service
36 reports · 55% of complaints“They were the worst ribs I have ever been served”
1 reader marked this review helpful on Trustpilot.
“we waited over an hour for our food.”
“charging us full price for the drink they illegally served her.”
Not as described
17 reports · 26% of complaints“both sides of the rack came RAW. I mean completely RAW meat.”
“we waited over an hour for our food.”
“the salad with lettuce and very little chicken”
Faulty product
6 reports · 9% of complaints“I found pieces of plastic inside my mashed potato.”
“Our Caesar salad had so many rotten pieces it was inedible.Nno More Applebees!”
“there was multiple fingernails, and a strand of hair.”
Billing errors
4 reports · 6% of complaints“they gave our order away to someone else.”
“charging us full price for the drink they illegally served her.”
“they forgot to bring our salads, then charged us 7.95 for the margaritas.”
Delivery failed
4 reports · 6% of complaints“they gave our order away to someone else.”
“My moms whole order was wrong when she was already having a bad day”
“We waited about 30 minutes before our food arrived, and when it did, one of the items was incorrect”
Other
2 reports · 3% of complaints“the chicken was RAW inside! Unfortunately, I became very sick and had to go to the emergency room”
“invasion of privacy!”
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-11-10 and found 3 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
2.6 → 2.5 across 4 census measurements since 2026-11-01. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal:
Show all 4 dated readings
2026-11-01 (0%, 0.0d) · 2026-11-04 (0%, 0.0d) · 2026-11-07 (0%, 0.0d) · 2026-11-10 (0%, 0.0d).
Severity: 15% of this company’s 65 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.2 days between the experience and publishing their negative review (70 reviews record both dates).
Sector benchmark: poor core service makes up 55% of this company’s complaints vs a 16% median across 105 ranked companies in its sector.
Review velocity: 136 of this company’s 943 Trustpilot reviews (14%) were written in the last 12 months.
Other US companies with evidenced “Poor core service” complaints
- BOSS Money
- C2FO
- Classic Journeys
- DreamHost
- Enchanting Travels
- Frontier Airlines
- HelioHost
- HomeExchange
- HostGator
- Hostinger
See all companies by issue: Poor core service · Not as described · Faulty product · Billing errors · Delivery failed · Sector table: Other sectors in the US
Compare Applebee's with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-11-10.