UberPrints: most-reported complaints
Automated analysis of 419 public Trustpilot reviews published 2026-05-08 to 2026-09-17. TrustScore 4.8 from 17,799 total reviews — see the Trustpilot page. Quick answer: is UberPrints legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products and items not matching their descriptions, each accounting for 36% of the 44 identified complaints. Delivery failures were the next most common concern, cited in 20% of complaints, while misleading pricing made up the remaining 4%. The trend for faulty product complaints is falling, whereas reports of items not as described are rising. Delivery failure reports are also trending downward, while complaints about pricing remain flat.
How to reach UberPrints
These are the contact details UberPrints publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone 866 440-8237, email [email protected].
The company claimed its Trustpilot profile on 2017-03-06, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-03. Trustpilot ranks it 7 of 45 in Printed Clothing Store. We last checked this profile on 2026-09-23 and found 18 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.7★ on Google (3 reviews)
TrustScore over time
4.8 → 4.8 across 12 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (100%, 0.4d) · 2026-08-24 (98%, 0.4d) · 2026-08-27 (100%, 0.4d) · 2026-09-01 (100%, 0.4d) · 2026-09-04 (100%, 0.4d) · 2026-09-07 (100%, 0.4d) · 2026-09-11 (100%, 0.4d) · 2026-09-14 (100%, 0.4d) · 2026-09-17 (100%, 0.4d) · 2026-09-20 (100%, 0.4d) · 2026-09-23 (100%, 0.4d).
Severity: 7% of this company’s 44 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In May 2023, 25% of 12 one-to-three-star reviews were 1★; in August 2026, 69% of 16.
Counted from May 2023 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 10.0 days between the experience and publishing their negative review (492 reviews record both dates).
What their policy promises
delivery promise: 5 business days
“The average custom screen printed or embroidered order ships in no more than 5 business days after the order is placed.”
delivery promise: 1-3 business days
“Digitally printed orders take even less time - shipping within 1-3 business days after the order is placed.”
delivery promise: 1-5 days
“Transit times vary between 1-5 days depending on where you live.”
delivery promise: guaranteed delivery time
“Every order comes with a guaranteed delivery time and quality assurance.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-16.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 573 negative reviews that received a public reply, the median wait was 0.7 days — the company profile reports an average of under a day.
Reply quality: of 573 company replies to negative reviews analysed, 50% engaged with the specific problem and 45% were generic templates.
53% of its 386 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 36% of this company’s complaints vs a 26% median across 186 ranked companies in its sector.
Review velocity: 2,085 of this company’s 17,799 Trustpilot reviews (12%) were written in the last 12 months.
What are the most common complaints about UberPrints?
Faulty product
16 reports · 36% of complaintsfalling“When I got the shirt it cannot be read.”
The company replied on 2026-08-31: “We are sorry to hear that the print was subtle on the shirt! Our customer service team is reaching out with more information so we can make this right.”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“is already starting to wear off after being washed once.”
The company replied on 2026-08-31: “We are sorry to hear that the image was not clear, and already fading after the first wash! That is not the standard quality for our custom printed shirts, so our customer service team will be…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“the large had the imprint from the machine on it and it wouldn’t come off”
The company replied on 2026-08-21: “We appreciate you sharing your experience with the shirts. We are truly sorry the sizing of the medium shirt was not as expected and that the large shirt had a machine imprint. We are always working…”
Our classifier read this reply as a template response.
Not as described
16 reports · 36% of complaintsrising since 2026-09“The color was way off.”
The company replied on 2026-09-03: “We are sorry to hear that the apparel was not as thick as you were expecting, and the print was not as vibrant. Our customer service team is reaching out with a resolution so we can make this right!”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“You didn’t copy the correct design that we gave you.”
The company replied on 2026-08-24: “We are sorry to hear that the design was not correct! Our customer service team is reaching out for more information so we can make this right.”
Our classifier read this reply as a template response.
“The printed tshirt does not match the proof artwork I was shown”
The company replied on 2026-08-10: “We are sorry to hear that the printed image did not come out as expected! Thank you for reaching out to our customer service team and allowing us to make it right!”
Our classifier read this reply as a template response.
Delivery failed
9 reports · 20% of complaintsfalling“Never received it. You don’t listen to your customers. Took my money”
The company replied on 2026-08-10: “We are sorry to hear that the package did not arrive! Thank you for reaching out to our customer service team and allowing us to make it right!”
Our classifier read this reply as a template response.
“NEVER GOT THE PACKAGE”
The company replied on 2026-06-29: “We are sorry to hear that your package has not arrived! If USPS is showing the package in or near your city we will typically ask that you give it another day or 2, and if it still has not arrived we…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
“You didn't give me the SMALL!!!!!!”
The company replied on 2026-06-25: “We are sorry to hear that 1 shirt was missing from your order! Thank you for reaching out to our customer service team and allowing us to make this right! It looks like that missing small should be…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
Misleading pricing
2 reports · 4% of complaintssteady“No minimum order, custom TEE SHIRTS LOW AS $8.52 USD.”
The company replied on 2026-08-14: “We apologize for the inconvenience on the pricing, we do offer competitive prices for our services.”
Our classifier read this reply as a template response.
“when you try checking out you find that you need to buy at least 12 t-shirts”
The company replied on 2026-08-11: “We are sorry to hear that you were not able to place an order! We have some apparel that has a 12 piece minimum, but a wide variety of colors and apparel for the no minimum printing process. Our…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Delivery late
2 reports · 4% of complaintssteady“Been 2 weeks still have not received”
The company replied on 2026-08-11: “We are sorry to hear that the order has not arrived! It looks like it is processing with USPS and has been delayed. Our customer service team will be reaching out with a resolution so we can make…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“I ordered it almost 2 weeks ago and its still in a GA facility.”
The company replied on 2026-06-06: “We are sorry to hear that the shirts have not arrived! It looks like they were shipped out the day they were ordered with USPS, and USPS has encountered a delay. Our customer service team will be…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Compare UberPrints with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-17.