arlec.co.uk: most-reported complaints
Automated analysis of 23 public Trustpilot reviews published 2022-02-21 to 2026-07-12. TrustScore 2.3 from 23 total reviews — see the Trustpilot page. Quick answer: is arlec.co.uk legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that products are faulty, with 16 out of 17 identified complaints citing this issue. Some customers also mention that customer support is unreachable or unhelpful, accounting for two reports each. The data covers 23 reviews analyzed between February 2022 and July 2026, but no trend can be established due to the low number of reviews.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-09-27 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: ARLEC UK HOLDINGS LIMITED (no. 03214458), active, incorporated 1996 (30.2 years); next accounts due 2027-03-31, last accounts filed 2026-03-20, 2 registered charges. 2 current officers (20 on record historically); 6 filings in the last 12 months (132 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Sector benchmark: faulty product makes up 94% of this company’s complaints vs a 26% median across 186 ranked companies in its sector.
Review velocity: 3 of this company’s 23 Trustpilot reviews (13%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about arlec.co.uk?
Faulty product
16 reports · 94% of complaints“This company supplies faulty, unusable, badly designed products”
3 readers marked this review helpful on Trustpilot.
“there is a burning smell”
2 readers marked this review helpful on Trustpilot.
“My AC unit makes my room hotter as the back bit is dodgy. Paid over £400! Arlec customer service was utter crap.”
2 readers marked this review helpful on Trustpilot.
Support unreachable
2 reports · 12% of complaints“still in warranty but Homebase don’t want to know and Arlec customer service are not replying either.”
2 readers marked this review helpful on Trustpilot.
“nobody answer's the phone, not only have I wasted my money”
1 reader marked this review helpful on Trustpilot.
Warranty disputes
2 reports · 12% of complaints“still in warranty but Homebase don’t want to know and Arlec customer service are not replying either.”
2 readers marked this review helpful on Trustpilot.
“you can’t change the bulb when goes, and will, just after the one year warranty runs out.”
2 readers marked this review helpful on Trustpilot.
Support unhelpful
2 reports · 12% of complaints“My AC unit makes my room hotter as the back bit is dodgy. Paid over £400! Arlec customer service was utter crap.”
2 readers marked this review helpful on Trustpilot.
“my query has not been resolved”
1 reader marked this review helpful on Trustpilot.
Compare arlec.co.uk with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-01.