Fix Bad Art: most-reported complaints
Automated analysis of 182 public Trustpilot reviews published 2021-04-10 to 2026-09-17. TrustScore 4.9 from 819 total reviews — see the Trustpilot page. Quick answer: is Fix Bad Art legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products and items not matching their descriptions, with each accounting for 36% of the 11 complaints identified. A smaller portion of complaints, representing 18%, involve allegations of overcharging. The analysis is based on 182 reviews collected between April 2021 and September 2026. No clear trend could be established for these issues due to the low number of reviews.
How to reach Fix Bad Art
These are the contact details Fix Bad Art publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 847-834-9278, email [email protected], address 2160 Kingston Ct Suite M-8, Marietta, 30067, US.
The company claimed its Trustpilot profile on 2019-08-09. Trustpilot ranks it 4 of 18 in Design Agency. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.9 → 4.9 across 9 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-17 (0%, 0.0d) · 2026-08-31 (0%, 0.0d) · 2026-09-03 (0%, 0.0d) · 2026-09-06 (0%, 0.0d) · 2026-09-09 (0%, 0.0d) · 2026-09-12 (0%, 0.0d) · 2026-09-15 (0%, 0.0d) · 2026-09-18 (0%, 0.0d).
43% of its 161 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 36% of this company’s complaints vs a 25% median across 142 ranked companies in its sector.
Review velocity: 84 of this company’s 819 Trustpilot reviews (10%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Fix Bad Art?
Faulty product
4 reports · 36% of complaints“Used wrong template. Did not return correspondence concerning the artwork.”
The company replied on 2023-10-01: “Hi Wayne, We spoke with you on the phone and sent multiple emails about the template issue you were experiencing. We have used the correct template. The problem is due to your printer settings. You…”
Our classifier read this reply as a deflection.
“These guys charge $25 and leave out obvious parts of the artwork”
The company replied on 2023-09-06: “We apologize for not meeting your expectations. We'd love to make it right. If you're open to giving us another chance, just reply to your order email to request a credit or refund.”
Our classifier read this reply as a substantive response.
It promised: refund.
“The finer details of the logo were missing”
Not as described
4 reports · 36% of complaints“edges were not smooth and letters looked terrible.”
“Some missing elements in final vectored image than what was submitted”
The company replied on 2023-01-09: “I'm sorry that our service did not meet your expectations. I'd be happy to revise or rework the artwork for you. If that doesn't work, I can also process a refund for you. When we redraw/recreate…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
“they didn't read what I wanted or look at my examples from my client”
Overcharging
2 reports · 18% of complaints“These guys charge $25 and leave out obvious parts of the artwork”
The company replied on 2023-09-06: “We apologize for not meeting your expectations. We'd love to make it right. If you're open to giving us another chance, just reply to your order email to request a credit or refund.”
Our classifier read this reply as a substantive response.
It promised: refund.
“To be honest you could do a way better job for the money you get”
The company replied on 2023-09-05: “We're sorry the artwork did not meet your expectations. Please reply to your order email with what needs to be improved; we'd be happy to revise the artwork or refund you.”
Our classifier read this reply as a substantive response.
It promised: refund.
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Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-20.