TopRiding: most-reported complaints
Automated analysis of 107 public Trustpilot reviews published 2025-10-28 to 2026-09-15. TrustScore 4.7 from 147 total reviews — see the Trustpilot page. Quick answer: is TopRiding legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Across 107 Trustpilot reviews analysed, the most-reported issues with TopRiding were: Faulty product (4 reports). There are not enough reviews to establish a trend.
How to reach TopRiding
These are the contact details TopRiding publishes on its Trustpilot profile, as of our last check on 2026-09-25 — it publishes no phone number there, email [email protected].
The company claimed its Trustpilot profile on 2025-08-19 and last replied to a negative review on 2026-09-16. We last checked this profile on 2026-09-25 and found 4 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.8 → 4.7 across 8 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-21 (50%, 0.5d) · 2026-08-31 (50%, 0.5d) · 2026-09-03 (40%, 0.5d) · 2026-09-09 (40%, 0.5d) · 2026-09-16 (50%, 2.3d) · 2026-09-21 (67%, 2.3d) · 2026-09-25 (67%, 2.3d).
What their policy promises
delivery promise: free of charge
“All products can be shipped free of charge”
support availability: 24/7
“TopRiding provides 24/7 expert customer service and local after-sales support across multiple regions in North America.”
support availability: 24/7
“As a U.S.-based company, TopRiding provides 24/7 expert customer service and local after-sales support across multiple regions in North America.”
support availability: 24/7
“Expert Customer Service US Based / 24H Expert Support”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 37 company-invited reviews in the recent window average 4.68★, while 78 organic (uninvited) reviews average 4.96★.
73% of its 110 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 100% of this company’s complaints vs a 33% median across 62 ranked companies in its sector.
Review velocity: 137 of this company’s 147 Trustpilot reviews (93%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about TopRiding?
Faulty product
4 reports · 100% of complaints“My sensor was damaged...now it's costing me $600 to replace it”
The company replied on 2026-04-01: “Hello, how did your sensor get damaged? You can contact our after-sales service team directly at [email protected]. We are happy to solve the problem for you. It won't take you $600.”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“can't get the front wheel to work after only six months”
The company replied on 2026-09-16: “Sorry for the unpleasant experience. We fully understand your concern regarding the motor issue. Initially, both motors worked properly. The motor problem occurred after you disconnected the…”
Our classifier read this reply as a deflection.
“I TRIED to reach out to Top Rider who I purchased it from.. just to get instruction or a video so I can do the repair”
The company replied on 2026-09-09: “Hello, we sincerely apologize for your unpleasant shopping experience. We replied to your message within 24 hours after you raised the issue. As we did not receive your response, we followed up with…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Compare TopRiding with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-16.