Vinylpladen: most-reported complaints
- Complaints in recent reviews
- 30% of 23 recent reviews analysed
- Most-reported issue
- Support unreachable 43% of complaints
- Company replies
- 96% of negative reviews, typically within 17 days
- TrustScore
- 3.5 from 830 total reviews
- Review window analysed
- 2011-11-23 to 2026-08-21 23 reviews
- Sector
- Retail
Automated analysis of 23 public Trustpilot reviews published 2011-11-23 to 2026-08-21. TrustScore 3.5 from 830 total reviews — see the Trustpilot page. Quick answer: is Vinylpladen legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unreachable and that products arrive faulty, with each issue accounting for 43% of the identified complaints. Late delivery is also a frequent concern, representing 29% of the reported issues. These findings are based on an analysis of 23 reviews collected between November 2011 and August 2026. No specific trend could be established for these issues due to the limited number of reviews.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
Not enough reviews to establish a trend.
What are the most common complaints about Vinylpladen?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Support unreachable | 43% | 3 | ||
| Faulty product | 43% | 3 | ||
| Delivery late | 29% | 2 |
Support unreachable
3 reports · 43% of complaints“bought more than a week ago and nothing”
The company replied on 2025-09-24: “Hi Rafael 😊 Thank you so much for sharing your review — it means a lot to us, as we always want our customers to have a pleasant experience. First of all, I would like to apologise that our response…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
2 readers marked this review helpful on Trustpilot.
“Customer support doesn’t answer, they don’t answer on Facebook.”
The company replied on 2025-11-05: “Hi Sam Thank you for your review. We always do our best to inform our customers about any delays, and I’m sorry that we didn’t manage to do so here. I completely agree that our response time was too…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“I emailed to ask, but noone has replied in the 10 days.”
The company replied on 2026-08-25: “Hello Ralph. Thanks for your review. We are a bit surprised though. Are you sure, that the order actually went through? We have no orders in your name, email or phonenumber. No withdrawels on the…”
Our classifier read this reply as a deflection.
Faulty product
3 reports · 43% of complaints“I'm still yet to hear back from them on whether or not they confirm the defect”
The company replied on 2026-08-17: “Hello Thomas, Thank you for your review. We apologize for the long wait you experienced with our support team during the summer. Unfortunately, staff holidays can result in longer processing times,…”
Our classifier read this reply as a substantive response.
“One vinyl record was damaged”
The company replied on 2026-04-21: “Hej Kacper Thank you for your review. I’m sorry to hear that you have had a bad experience with us. Unfortunately, we have not received any contact from you regarding a damaged record. If you receive…”
Our classifier read this reply as a deflection.
“the vinyl is skipping really badly and it’s impossible to listen to”
The company replied on 2025-09-24: “Hi Dora😊 Thank you for sharing your review — it means a lot to us, as we always want our customers to have a pleasant experience. In this case our response time has been much longer than usual, and…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Delivery late
2 reports · 29% of complaints“bought more than a week ago and nothing”
The company replied on 2025-09-24: “Hi Rafael 😊 Thank you so much for sharing your review — it means a lot to us, as we always want our customers to have a pleasant experience. First of all, I would like to apologise that our response…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
2 readers marked this review helpful on Trustpilot.
“Customer support doesn’t answer, they don’t answer on Facebook.”
The company replied on 2025-11-05: “Hi Sam Thank you for your review. We always do our best to inform our customers about any delays, and I’m sorry that we didn’t manage to do so here. I completely agree that our response time was too…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
How to reach Vinylpladen
These are the contact details Vinylpladen publishes on its Trustpilot profile, as of our last check on 2026-11-10 — it publishes no phone number there, address Jens Juuls Vej 28, Viby J, 8260, DK.
The company claimed its Trustpilot profile on 2025-06-12 and last replied to a negative review on 2026-11-09. We last checked this profile on 2026-11-10 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
TrustScore over time
3.5 → 3.5 across 11 census measurements since 2026-10-05. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal:
Show all 11 dated readings
2026-10-05 (94%, 19.4d) · 2026-10-08 (94%, 19.4d) · 2026-10-11 (96%, 19.2d) · 2026-10-17 (96%, 19.0d) · 2026-10-20 (96%, 19.0d) · 2026-10-23 (94%, 19.0d) · 2026-10-26 (92%, 19.0d) · 2026-10-29 (93%, 18.2d) · 2026-11-04 (96%, 16.7d) · 2026-11-07 (95%, 16.7d) · 2026-11-10 (96%, 16.5d).
Sector benchmark: support unreachable makes up 43% of this company’s complaints vs a 17% median across 146 ranked companies in its sector.
Review velocity: 180 of this company’s 830 Trustpilot reviews (22%) were written in the last 12 months.
Other companies with evidenced “Support unreachable” complaints
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- Octopus Energy Germany
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- SATURN
- TUI.com Deutschland
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See all companies by issue: Support unreachable · Faulty product · Delivery late
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Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-10-05.