Envato Market: GraphicRiver: most-reported complaints
Automated analysis of 26 public Trustpilot reviews published 2018-03-03 to 2025-10-04. TrustScore 1.5 from 31 total reviews — see the Trustpilot page. Quick answer: is Envato Market: GraphicRiver legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with item rejections, citing vague reasons for denied uploads. A significant number of complaints involve refused refunds for products that were falsely advertised or found to be faulty and corrupt. Additionally, some users describe difficulty reaching customer support, noting a lack of direct contact options.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2026-08-19 and uses Trustpilot’s paid features. We last checked this profile on 2026-09-26 and found 26 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Sector benchmark: other makes up 26% of this company’s complaints vs a 22% median across 249 ranked companies in its sector.
Review velocity: 1 of this company’s 31 Trustpilot reviews (3%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Envato Market: GraphicRiver?
Other
5 reports · 26% of complaints“Each and every time when i uploaded items on it they always reject and just give silly reason.”
3 readers marked this review helpful on Trustpilot.
“This is probably the most incompetent pile of garbage i've ever seen.”
2 readers marked this review helpful on Trustpilot.
“This site is a scam and everyone who works on it is a scammer!”
1 reader marked this review helpful on Trustpilot.
Refund refused
4 reports · 21% of complaints“The theme was falsely advertised to have features but most of them were absent.”
3 readers marked this review helpful on Trustpilot.
“I sent the screenshot of the Plugin doesn't work as well and still he doesn't want to give me a refund”
2 readers marked this review helpful on Trustpilot.
“charged me £30 for Wordpress templates that simply did not work and were corrupt. I asked for a refund same day I took the subscription and it was refused.”
Faulty product
3 reports · 16% of complaints“charged me £30 for Wordpress templates that simply did not work and were corrupt. I asked for a refund same day I took the subscription and it was refused.”
“selling broken templates I have bought We Courier Laravel Template and the template is broken now they are not refunding my amount.”
“They have an item that stopped supporting and no longer exists”
Support unreachable
2 reports · 10% of complaints“No customer service. NO contact button, visit the 'Forum' where they will try to get people to do their customer service for free.”
3 readers marked this review helpful on Trustpilot.
“customer service takes too long to reply to you”
2 readers marked this review helpful on Trustpilot.
Overcharging
2 reports · 10% of complaints“I was told I could download said plugin with the membership, I shortly found out that was NOT the case”
1 reader marked this review helpful on Trustpilot.
“They add a fee AFTER you want to checkout”
Support unhelpful
2 reports · 10% of complaints“I sent the screenshot of the Plugin doesn't work as well and still he doesn't want to give me a refund”
2 readers marked this review helpful on Trustpilot.
“charged me with 21 USD the day i canceled my annual subscription”
Compare Envato Market: GraphicRiver with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-26.