UDPOWER: most-reported complaints
Automated analysis of 50 public Trustpilot reviews published 2025-08-07 to 2026-09-13. TrustScore 4.3 from 53 total reviews — see the Trustpilot page. Quick answer: is UDPOWER legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products, accounting for 57% of the 7 identified complaints. Support unreachable is the second most common issue, cited in 29% of the complaints. No trend could be established for these issues due to a lack of sufficient reviews.
How to reach UDPOWER
These are the contact details UDPOWER publishes on its Trustpilot profile, as of our last check on 2026-09-25 — phone +1(626)319-8549, email [email protected], address 300 Delaware Avenue Suite 210, Wilmington, 19801, US.
The company claimed its Trustpilot profile on 2025-07-22 and last replied to a negative review on 2026-09-14. Trustpilot ranks it 5 of 10 in Power Station. We last checked this profile on 2026-09-25 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.3 → 4.3 across 3 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
What their policy promises
support availability: customer or technical support
“Answering requests for customer or technical support”
refund window: unsubscribe at any time
“Once you opt out, you will no longer be notified of UDPOWER products, services, promotions and events until you subscribe again.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. 1 change detected since we started watching on 2026-09-01:
- 2026-09-15: +3/-3 lines; added: 43% OFF | $399.99 $699.00; removed: 50% OFF | $399.99 $799.00 (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Sector benchmark: faulty product makes up 57% of this company’s complaints vs a 25% median across 142 ranked companies in its sector.
Review velocity: 45 of this company’s 53 Trustpilot reviews (85%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about UDPOWER?
Faulty product
4 reports · 57% of complaints“The power generator-batter unit was a complete flop and NO ONE WOULD RETURN AN EMAIL OR CALL BACK.”
The company replied on 2026-09-14: “Hi, We take product failures and customer service complaints seriously, so we reviewed our order and support records after seeing this review. At this time, the information you provided does not…”
Our classifier read this reply as a deflection.
“i have owed the AS2400 for approximately 6weeks, order#7622, it no longer works(system communications failure) it was being used as a backup for my wife's oxygen concentrator”
The company replied on 2026-08-10: “Hi Troy, We’re very sorry to hear about the issue with your AS2400, especially since it has been used as backup power for your wife’s oxygen concentrator. For the fastest assistance, please contact…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Last me one hour on a full 100 charged, and i was using only one outlet on the smoke free grill.”
The company replied on 2026-04-07: “Hi, We’re sorry to hear about your experience. Please note that the runtime of the power station depends on the wattage of the appliance being used. If the device you connect has a high power draw,…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Support unreachable
2 reports · 29% of complaints“The power generator-batter unit was a complete flop and NO ONE WOULD RETURN AN EMAIL OR CALL BACK.”
The company replied on 2026-09-14: “Hi, We take product failures and customer service complaints seriously, so we reviewed our order and support records after seeing this review. At this time, the information you provided does not…”
Our classifier read this reply as a deflection.
“i have owed the AS2400 for approximately 6weeks, order#7622, it no longer works(system communications failure) it was being used as a backup for my wife's oxygen concentrator”
The company replied on 2026-08-10: “Hi Troy, We’re very sorry to hear about the issue with your AS2400, especially since it has been used as backup power for your wife’s oxygen concentrator. For the fastest assistance, please contact…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Compare UDPOWER with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-16.