Timports: most-reported complaints
Automated analysis of 501 public Trustpilot reviews published 2024-09-29 to 2026-09-24. TrustScore 4.9 from 3,644 total reviews — see the Trustpilot page. Quick answer: is Timports legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery delays, which accounted for 38% of the 53 complaints identified across 501 reviews. Delivery failures were the second most common issue, representing 26% of complaints, followed by items not matching their descriptions at 13%. The remaining 11% of complaints fell under other categories, a trend noted as rising. Specific examples included lack of delivery notifications, logistical difficulties with unloading, and discrepancies in product size or quantity.
How to reach Timports
These are the contact details Timports publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 01793 680305, email [email protected], address Unit 8, Poplar Business park, Swindon, SN6 6JX, GB.
The company claimed its Trustpilot profile on 2021-07-07, uses Trustpilot’s paid features, and last replied to a negative review on 2026-08-03. Trustpilot ranks it 2 of 39 in Firewood Supplier. We last checked this profile on 2026-09-24 and found 35 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: TIMPORTS LIMITED (no. 06630856), active, incorporated 2008 (18.2 years); next accounts due 2027-03-31, last accounts filed 2026-03-26. 3 current officers (5 on record historically); 4 filings in the last 12 months (55 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 5★ on Google (60 reviews)
TrustScore over time
4.9 → 4.9 across 14 census measurements since 2026-08-11. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-11 (75%, 10.5d) · 2026-08-15 (75%, 10.5d) · 2026-08-18 (75%, 10.5d) · 2026-08-21 (75%, 10.5d) · 2026-08-24 (75%, 10.5d) · 2026-08-27 (75%, 10.5d) · 2026-08-30 (75%, 10.5d) · 2026-09-02 (63%, 12.0d) · 2026-09-08 (71%, 12.0d) · 2026-09-11 (56%, 12.0d) · 2026-09-14 (63%, 12.0d) · 2026-09-17 (63%, 12.0d) · 2026-09-21 (56%, 12.0d) · 2026-09-24 (56%, 12.0d).
Severity: 2% of this company’s 53 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 11.9 days between the experience and publishing their negative review (70 reviews record both dates).
What their policy promises
support availability: phone
“Call: 01793 68 03 05”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-12.
Policy-page monitoring
We monitor this company’s published policy page for changes. 1 change detected since we started watching on 2026-09-01:
- 2026-09-15: +1/-1 lines; added: View cart; removed: Proceed to checkout (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 36 negative reviews that received a public reply, the median wait was 3.8 days — the company profile reports an average of 12 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 36 company replies to negative reviews analysed, 72% engaged with the specific problem and 14% were generic templates.
Review provenance: 429 company-invited reviews in the recent window average 4.86★, while 27 organic (uninvited) reviews average 4.89★.
6% of its 415 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery late makes up 38% of this company’s complaints vs a 24% median across 53 ranked companies in its sector.
Review velocity: 1,624 of this company’s 3,644 Trustpilot reviews (45%) were written in the last 12 months.
What are the most common complaints about Timports?
Delivery late
20 reports · 38% of complaintssteady“I had no notification of when the delivery was coming and the quantity of logs delivered (50/50 beech/log) was far less then last time.”
“Delivery service didn’t happen on the day agreed.”
“Sat in all day Friday. No delivery. Advised early Monday delivery. Time changed three times.”
Delivery failed
14 reports · 26% of complaintssteady“Delivery was chaos couldn’t deliver onto driveway so taken me 2 hours to manual handle into property”
“The courier would/could not deliver the crate to an appropriate place because he wasn’t physically fit enough.”
“Unfortunately lost a day waiting, due to delivery issues.”
Not as described
7 reports · 13% of complaintssteady“the pallet was smaller. Clicking the same link I would have thought I was buying the same.”
“It contains a large proportion of bark which leaves a residue at the base of the woodburner once spent.”
“Disappointing with the quality of the delivered wood”
Other
6 reports · 11% of complaintsrising since 2026-03“I still haven't received the logs”
“frustrated with inaccurate pre-delivery advice”
The company replied on 2024-12-19: “Thanks for the feedback, I recall discussing this option with you, Unfortunately We are subject to the delivery companies terms and conditions. some lorries may have the ability to take the larger…”
Our classifier read this reply as a substantive response.
It promised: refund.
“Only curbside delivery. Lots of effort to move off the road single handed.”
Misleading pricing
4 reports · 8% of complaintssteady“I had no notification of when the delivery was coming and the quantity of logs delivered (50/50 beech/log) was far less then last time.”
“A bit off a con and false advertisement”
The company replied on 2026-03-30: “Thank you for your feedback. We’re pleased to hear that you’re happy with the quality of the logs and the service. However, we’re sorry to hear about the confusion regarding this particular offer. We…”
Our classifier read this reply as a deflection.
“£20??? i get a bag from my local farm 4 times that amount and as good, while youre box works out at £3.00 a log”
The company replied on 2026-03-03: “Dear Malcolm, Thank you for your comment. The Sample Box is not designed to heat an entire home or compete with bulk farm bags in terms of volume. Its purpose is to allow customers to experience the…”
Our classifier read this reply as a deflection.
Faulty product
3 reports · 6% of complaintssteady“Very dusty, badly cut wood.”
The company replied on 2026-03-03: “Dear Patricia, Thank you for your feedback. We’re sorry to hear that this order did not meet your expectations. Oak was supplied in this instance, and due to its naturally thick bark, it can appear…”
Our classifier read this reply as a substantive response.
“both oak and beech were odd cuts, def not the usual. they were on top of each other but not effectively joined together and collapsed”
“LOGS WERE 50% GOOD & 50% ALMOST KINDLING SIZE SO, NOT GOOD!”
Compare Timports with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-24.