US Hole In One: most-reported complaints
Automated analysis of 229 public Trustpilot reviews published 2018-06-25 to 2026-08-20. TrustScore 4.8 from 1,558 total reviews — see the Trustpilot page. Quick answer: is US Hole In One legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery failures, accounting for 26% of the 27 identified complaints out of 229 reviews analyzed. Faulty products and unreachable support each represent 18% of the complaints, while late deliveries make up 15%. The data covers the period from June 2018 to August 2026, though no specific trend can be established for these issues due to insufficient review volume.
How to reach US Hole In One
These are the contact details US Hole In One publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 888-882-5440, address 3553 West Chester Pike #418, Newtown Square, 19073, US.
The company claimed its Trustpilot profile on 2016-02-04 and uses Trustpilot’s paid features. Trustpilot ranks it 15 of 111 in Insurance Agency. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.8 → 4.8 across 3 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Severity: 11% of this company’s 27 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
What their policy promises
cancellation method: any time leading up the tournament
“If needed, a client can cancel their policy any time leading up the tournament.”
refund window: via the payment method they used to initially purchase the insurance
“The customer will be refunded the money via the payment method they used to initially purchase the insurance.”
cancellation method: without losing the entire premium
“The policy allows the director to call off the event if needed without losing the entire premium.”
cancellation method: at no extra charge
“The hole in one policy from the originally scheduled date will be transferred to the new tournament date at no extra charge to the client.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Reply quality: of 23 company replies to negative reviews analysed, 57% engaged with the specific problem and 17% were generic templates.
56% of its 188 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Review velocity: 54 of this company’s 1,558 Trustpilot reviews (3%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about US Hole In One?
Delivery failed
7 reports · 26% of complaints“I DID NOT RECEIVE MY SIGNS.”
The company replied on 2021-08-03: “Hi Gwen, We are sorry for the trouble you experienced with the delivery of your package from FedEx. We did our best and rushed shipped the signs to arrive in time for the event, but FedEx has had…”
Our classifier read this reply as a deflection.
“The signs with our sponsor's logo never arrived”
The company replied on 2019-09-30: “Hello Karen, Thank you for taking the time to review us and thank you for taking the time to speak with us over the phone as well. We are extremely sorry that your signs were not delivered as we…”
Our classifier read this reply as a substantive response.
It promised: refund.
“signs didn't make it and this is the second time its happend”
Faulty product
5 reports · 18% of complaints“It's a used demo club that is all beat up”
The company replied on 2021-09-15: “Thomas, I'm sorry to hear that you were not satisfied with our product. Unfortunately, we were not able to get you the sign package in time since you live in Canada and you ordered the hole in one…”
Our classifier read this reply as a substantive response.
“the sign was wrong after sending it to them.. sponsor was wrong.”
The company replied on 2020-09-23: “Jay, Thanks for taking my call yesterday. Again, we apologize for the initial mix up on the logo and the fact that we didn't catch that the logo we received wasn't very crisp. We try to monitor the…”
Our classifier read this reply as a substantive response.
“Sent wrong signage which advertised a cash prize when I instructed it to be a car of choice”
Support unreachable
5 reports · 18% of complaints“I still donot have my event package and the tournemant was this past saturday.”
The company replied on 2021-06-01: “Hi Russel - We appreciate your call and that we were able to discuss the issue together. As you know, we shipped your signs overnight and unfortunately got stuck in transit. We truly appreciate your…”
Our classifier read this reply as a substantive response.
“phone number wont work and email wont work”
“Have not been able to get them on the phone for days. I just get put on eternal hold.”
Delivery late
4 reports · 15% of complaints“I still donot have my event package and the tournemant was this past saturday.”
The company replied on 2021-06-01: “Hi Russel - We appreciate your call and that we were able to discuss the issue together. As you know, we shipped your signs overnight and unfortunately got stuck in transit. We truly appreciate your…”
Our classifier read this reply as a substantive response.
“They did but it arrived after the tournament.”
“the signage arrived 3 days after the event”
The company replied on 2021-09-15: “Patrick, Thank you for the review and we apologize for the signs arriving after the tournament. Unfortunately, we have had to deal with FedEx service being very spotty during this pandemic. They…”
Our classifier read this reply as a deflection.
Other
4 reports · 15% of complaints“I feel that US HOLE IN ONE would rather not somebody claim their prize in time”
The company replied on 2020-10-07: “Chad, Thanks for taking my call earlier and allowing me to walk you through the claims process further. As we discussed, our after hours phone system does offer instructions on how to file a claim…”
Our classifier read this reply as a substantive response.
“I wasted $75 and didn’t run the contest.”
The company replied on 2018-11-19: “Josh, Thank you for taking the time to review us! We are sorry for the miscommunication! All of the information regarding the dice roll is located on the Certificate of Participation which was…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“even though the premium was raised $50.00”
The company replied on 2018-07-25: “Hello James, Thank you for reviewing us. We are sorry to hear that you were not fully satisfied with our services. We wish you the best of luck with your future tournaments. US Hole In One”
Our classifier read this reply as a template response.
Misleading pricing
3 reports · 11% of complaints“did not like how it was advertised as everyone would get a club, and it turned out to be a QR code with a fee”
The company replied on 2021-09-15: “Thank you for the review. We use these reviews to improve our product offering and customer service. We will certainly work to do a better job of explaining how the free golf club offer works so that…”
Our classifier read this reply as a template response.
“was promised 88 $10 discount cards and received 50”
The company replied on 2020-03-06: “Hello Delbert, Thank you for taking the time to review us. We sincerely apologize for the incorrect number of discount cards as we understand the importance of those complimentary items for your…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“Mislead by sales representative”
The company replied on 2018-07-25: “Hello Dick, Thank you for reviewing us. Even though you were not satisfied with our services, we will use your experience to better improve our company practices. We wish you the best of luck with…”
Our classifier read this reply as a template response.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.