Greased Lightning: most-reported complaints
Automated analysis of 181 public Trustpilot reviews published 2012-07-11 to 2026-09-02. TrustScore 4.9 from 4,651 total reviews — see the Trustpilot page. Quick answer: is Greased Lightning legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery failures, accounting for 30% of the 70 identified complaints. Faulty products are the second most common issue, cited in 27% of complaints. Late deliveries and unreachable customer support follow, representing 20% and 16% of complaints respectively.
How to reach Greased Lightning
These are the contact details Greased Lightning publishes on its Trustpilot profile, as of our last check on 2026-09-26 — phone 01252 279 303, email [email protected], address Sandy Farm Business Centre, Farnham, GU101PX, GB.
The company claimed its Trustpilot profile on 2014-05-16 and uses Trustpilot’s paid features. Trustpilot ranks it 3 of 57 in Cleaning Products Supplier. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: GREASED LIGHTNING LTD (no. 02505266), active, incorporated 1990 (36.3 years); next accounts due 2027-09-30, last accounts filed 2026-07-02, 8 registered charges. 2 current officers (10 on record historically); 2 filings in the last 12 months (147 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
In the accounts to 2025-12-31, the auditor reported a material uncertainty about the company’s ability to continue as a going concern: “The debenture loans due and associated interest charges are repayable upon demand however the director has agreed not to request the secured liabilities for a period of twelve months from the date of approval of the balance sheet in order to support the company's continued operation on a going concern basis.”. This is a disclosure auditing standards require when such an uncertainty exists. It is a statement about the accounts, not a prediction that the company will fail, and many companies trade on normally after one. Filed at Companies House; reproduced as filed.
Forum footprint: 9 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “E: 07/12 Win 2x Car Valet Gift Sets from Greased Lightning”, “Greased Lightning Car care Offer”, “greased lightning showroom shine”.
Elsewhere: 3★ on Google (2 reviews)
TrustScore over time
4.9 → 4.9 across 4 census measurements since 2026-08-23. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-23 (0%, 0.0d) · 2026-09-04 (0%, 0.0d) · 2026-09-20 (0%, 0.0d) · 2026-09-23 (0%, 0.0d).
Severity: 3% of this company’s 70 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
What their policy promises
delivery promise: orders £40.00 and over
“FREE delivery on orders £40.00 and over”
delivery promise: 1-2 working days
“We aim to despatch your orders within 1-2 working days”
delivery promise: same day
“all orders placed by 11am Monday to Friday will be despatched the same day”
delivery promise: 48hrs
“All deliveries are expected within 48hrs from leaving us”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-22.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 32 negative reviews that received a public reply, the median wait was 0.8 days — the company profile reports an average of under a day.
Reply quality: of 32 company replies to negative reviews analysed, 63% engaged with the specific problem and 31% were generic templates.
3% of its 97 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery failed makes up 30% of this company’s complaints vs a 23% median across 91 ranked companies in its sector.
Review velocity: 58 of this company’s 4,651 Trustpilot reviews (1%) were written in the last 12 months.
What are the most common complaints about Greased Lightning?
Delivery failed
21 reports · 30% of complaintssteady“3 weeks later I have not received the good. I have emailed asking for an update but have received no response”
The company replied on 2016-05-03: “Good Morning Mr Lambert Thanks for taking my call this morning, sorry that your parcel has been delayed, we can confirm that delivery was attempted but as you mentioned no card was left to notify you…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
“promise after promise of redelivery for FIRST, SECOND and ashamedly a THIRD time, on each occasion NOTHING arrived”
The company replied on 2013-07-24: “Good afternoon, I am disappointed to read your review of Greased Lightning. The poor delivery service you have received is a problem with City Link and their internal operations. In reflection of…”
Our classifier read this reply as a substantive response.
It promised: refund.
“Only received one parcel the microfiber cloths have never turned up”
The company replied on 2024-07-08: “Good morning, Many thanks for taking the time to leave a review. I have looked at the Royal Mail tracking image and can see you have received our box that would hold a 5ltr, 1ltr and the cloths you…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Faulty product
19 reports · 27% of complaintssteady“it is totally different”
1 reader marked this review helpful on Trustpilot.
“Poor product, did not remove any dirt from wheels”
The company replied on 2023-07-21: “Morning, Many thanks for your time on the phone today and your understanding in the matter. As discussed a replacement bottle will be dispatched to you and I will arrange collection of the old…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
“It is not as good as it used to be”
Delivery late
14 reports · 20% of complaintsfalling“re-delivery via Royal mail has been poor”
“Took over 2 weeks to receive my order.”
The company replied on 2019-09-30: “Hi. Thanks for taking the time to leave us feedback. It can be very frustrating when couriers misplace orders, however, I'm glad to hear your replacement order was received promptly.”
Our classifier read this reply as a template response.
“Had to wait nearly 2 weeks for my order to arrive after a second phone call”
Support unreachable
11 reports · 16% of complaintsfalling“3 weeks later I have not received the good. I have emailed asking for an update but have received no response”
The company replied on 2016-05-03: “Good Morning Mr Lambert Thanks for taking my call this morning, sorry that your parcel has been delayed, we can confirm that delivery was attempted but as you mentioned no card was left to notify you…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
“promise after promise of redelivery for FIRST, SECOND and ashamedly a THIRD time, on each occasion NOTHING arrived”
The company replied on 2013-07-24: “Good afternoon, I am disappointed to read your review of Greased Lightning. The poor delivery service you have received is a problem with City Link and their internal operations. In reflection of…”
Our classifier read this reply as a substantive response.
It promised: refund.
“things were missing from order and I emailed them to make them aware and still waiting for a response 2 weeks in.”
The company replied on 2020-11-30: “Hi Lynne, we have emailed you as we cannot find any emails relating to your order and we are sorry to hear that your order was incomplete. Our team are dedicated to providing a 5 Star Service and…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
Not as described
7 reports · 10% of complaintsrising since 2020-06“Today i polished the car with the new bottle i got and it's a nightmare to get clean off the car and the smell and texture is completely different”
The company replied on 2025-07-15: “Good morning, Id like to discuss this further with you and see if there is anything we can do. If you could reach out to us either via email [email protected] or phone on 01252…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“something has changed as the product is no longer as strong and therefore not as good at clearing rainwater”
“this latest batch doesn't smell, look or go on the same. Much more difficult to use without the great results”
The company replied on 2021-05-05: “Hi Rob, Thanks for getting in touch. Showroom Shine is the same formulation we have been selling since we tweaked it slightly back in 2016... We are interested to learn more about your experience and…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Other
4 reports · 6% of complaintssteady“Can’t stop sending emails daily to remind me!!! To review them. STOP THE HARASSMENT.”
“time to arrive 1 week”
“Delivery address only partly displayed on parcel”
Compare Greased Lightning with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.