ScoresMatter: most-reported complaints
Automated analysis of 330 public Trustpilot reviews published 2024-06-01 to 2026-09-23. TrustScore 4.7 from 3,618 total reviews — see the Trustpilot page. Quick answer: is ScoresMatter legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report billing errors, which account for 42% of the 73 complaints identified in 330 reviews. Subscription traps are the second most common issue, cited in 25% of complaints and showing a rising trend. Delivery failures and difficulties canceling subscriptions round out the top issues, representing 20% and 8% of complaints respectively.
How to reach ScoresMatter
These are the contact details ScoresMatter publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 0203 769 5383, email [email protected], address Building 1, Chalfont Park, Gerrards Cross, Buckinghamshire, SL9 0BG, GB.
The company claimed its Trustpilot profile on 2017-06-12, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-22. Trustpilot ranks it 8 of 30 in e-Commerce Solution Provider. We last checked this profile on 2026-09-24 and found 6 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: SCORESMATTER LIMITED (no. 07686022), active, incorporated 2011 (15.2 years); next accounts due 2026-09-30, last accounts filed 2025-09-30. 3 current officers (4 on record historically); 2 filings in the last 12 months (49 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 1 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Pocket Shield”.
Elsewhere: 1.7★ on Google (0 reviews)
TrustScore over time
4.8 → 4.7 across 14 census measurements since 2026-08-11. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-11 (100%, 4.6d) · 2026-08-15 (100%, 4.6d) · 2026-08-18 (100%, 4.5d) · 2026-08-21 (100%, 4.5d) · 2026-08-24 (100%, 4.5d) · 2026-08-27 (96%, 4.5d) · 2026-08-30 (100%, 4.1d) · 2026-09-02 (100%, 4.5d) · 2026-09-08 (95%, 4.5d) · 2026-09-11 (100%, 4.3d) · 2026-09-14 (95%, 4.5d) · 2026-09-17 (91%, 4.5d) · 2026-09-21 (84%, 4.5d) · 2026-09-24 (100%, 4.6d).
Severity: 55% of this company’s 73 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In February 2019, 93% of 15 one-to-three-star reviews were 1★; in July 2025, 46% of 11.
Counted from February 2019 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 1.6 days between the experience and publishing their negative review (131 reviews record both dates).
Measured reply time: across 257 negative reviews that received a public reply, the median wait was 1 days — the company profile reports an average of 5 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 257 company replies to negative reviews analysed, 33% engaged with the specific problem and 26% were generic templates.
2% of its 227 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: billing errors makes up 42% of this company’s complaints vs a 14% median across 104 ranked companies in its sector.
Review velocity: 658 of this company’s 3,618 Trustpilot reviews (18%) were written in the last 12 months.
What are the most common complaints about ScoresMatter?
Billing errors
31 reports · 42% of complaintssteady“I had a total of £50 taken from my account in various transactions”
The company replied on 2024-08-16: “Good Day, Thank you for your review. Please note, we charge £14.95 or £19.95 so we could not have taken £50 over 3 months. It would be best to double check the exact company name who did charge you,…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“I've received no emails no information just today a payment taken from my bank!!”
The company replied on 2024-06-18: “Hi Katee, Good Day. Thanks for your review but are you sure you were charged by ScoresMatter? It was not another company? I have checked for any account under your name, Katee Garven, and there is no…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“they charge me 19.95£ I never signed with them”
The company replied on 2024-06-03: “Good Day, Thank you for your review. We are a credit score company, amongst other things. If you signed up to us and cancelled within the first 30 days then you are entitled to a refund. Its best to…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
Subscription trap
18 reports · 25% of complaintsrising since 2025-10“they didn’t send me any login details and I can’t cancel it”
The company replied on 2024-12-20: “Hi Amir, Thanks for your review. If you have signed up and have an account the best thing to do is check your spam folder for the welcome email, it may have gone there, secondly, send us an email or…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“rejected and now being charged almost £20 a month despite cancelling”
The company replied on 2026-07-28: “Good Day, Thank you for your review. Sorry you did not get your loan. If you have cancelled your account, you will no longer be charged. If you do have any questions, please do let us know. Our email…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“tried all ways to unsubscribe but the site just won’t allow me to unsubscribe”
The company replied on 2026-08-03: “Good Day Gaynor, Thank you for your review and sorry to hear of your concern about being charged, I think I have located your account but to ensure I have, can you please email us,…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Delivery failed
15 reports · 20% of complaintssteady“your company said was delivered and it was not”
The company replied on 2025-05-28: “Hi, Per our emails to you. We have sent a replacement set of 3 cards out to you. We did track the order and it did show as delivered, we are sorry you queried this but it did show delivery took…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
“The item NEVER ARRIVED!”
The company replied on 2024-09-30: “Hi Stephen, Thanks for letting us know. I can see you placed your order on the 10th September 2024, it was posted on the 11th September 2024. The order should have arrived within 5 to 10 working…”
Our classifier read this reply as a substantive response.
“I have not received the items was told delivered but have not received them”
The company replied on 2026-09-22: “Hi Belinda, Thanks for your review, thank you for updating your other review, confirming you received your order. Would you mind to update this review too? Thanks in advance.”
Our classifier read this reply as a deflection.
Hard to cancel
6 reports · 8% of complaintssteady“She emailed them several times to cancel and was totally ignored.”
The company replied on 2026-05-12: “Good Morning, Thank you for your review. I can assure you, if you wife did email us, we would have replied within 1 to 2 working days, ALL emails are responded to. Please ensure she emails us at,…”
Our classifier read this reply as a deflection.
“I emailed with 14 days to cancel.. ignored.”
The company replied on 2024-07-17: “Good Day, Thank you for your review. I was able to locate your second email to our correct email address, [email protected] This is the email address on our website but unfortunately not the…”
Our classifier read this reply as a substantive response.
It promised: refund.
“how can you charge £32 just to send a cancellation letter?”
The company replied on 2025-07-15: “Good Evening, we do not charge customers to cancel. You can contact us via email to cancel for free, this is another company who have charged you. They contacted us on your behalf, that is what the…”
Our classifier read this reply as a deflection.
Delivery late
6 reports · 8% of complaintsrising since 2025-10“your company said was delivered and it was not”
The company replied on 2025-05-28: “Hi, Per our emails to you. We have sent a replacement set of 3 cards out to you. We did track the order and it did show as delivered, we are sorry you queried this but it did show delivery took…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
“it's nearly 2 weeks since I ordered it and not received it”
The company replied on 2026-09-22: “Hi James, Thanks for your 2nd review. Please do check, on your last review we confirmed the following; Thanks for reaching out! we sent you an email as your shipping and billing address does not…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Have not received my order yet it will be two weeks on Wednesday that I ordered it”
Support unreachable
6 reports · 8% of complaintssteady“I've received no emails no information just today a payment taken from my bank!!”
The company replied on 2024-06-18: “Hi Katee, Good Day. Thanks for your review but are you sure you were charged by ScoresMatter? It was not another company? I have checked for any account under your name, Katee Garven, and there is no…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“they still charged me, i have yet to find out from my bank how many times they have tried to grab my money”
The company replied on 2026-08-28: “Good Day, Thanks for your review. It really would be best to send us an email directly to cancel your account and to discuss your account with us directly. Our email address is…”
Our classifier read this reply as a deflection.
“tried all ways to unsubscribe but the site just won’t allow me to unsubscribe”
The company replied on 2026-08-03: “Good Day Gaynor, Thank you for your review and sorry to hear of your concern about being charged, I think I have located your account but to ensure I have, can you please email us,…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Compare ScoresMatter with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-24.