Education.com: most-reported complaints
- Complaints in recent reviews
- 77% of 100 recent reviews analysed
- Most-reported issue
- Subscription trap 57% of complaints
- Company replies
- 100% of negative reviews, typically within 12 days
- TrustScore
- 1.2 from 1,081 total reviews
- Review window analysed
- 2020-10-10 to 2026-09-13 100 reviews
- Sector
- Other sectors
Automated analysis of 100 public Trustpilot reviews published 2020-10-10 to 2026-09-13. TrustScore 1.2 from 1,081 total reviews — see the Trustpilot page. Quick answer: is Education.com legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with subscription management, with 44 out of 77 complaints citing difficulties in canceling subscriptions before renewal dates. Support accessibility is another frequent concern, as 37 reviewers noted that customer service was unreachable when attempting to resolve billing problems. Additionally, 15 reviewers reported specific billing errors, while 13 others described instances of overcharging. Trends indicate that complaints about support are falling, while reports of billing errors and overcharging are rising.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
What are the most common complaints about Education.com?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Subscription trap | 57% | 44 | steady | |
| Support unreachable | 48% | 37 | falling | |
| Billing errors | 20% | 15 | rising since 2024-04 | |
| Overcharging | 17% | 13 | rising since 2024-04 | |
| Other | 10% | 8 | rising since 2024-04 | |
| Account/app problems | 10% | 8 | falling |
Subscription trap
44 reports · 57% of complaints“I cancelled the subscription before the renwal date and they still maaged to charge my expired CC.”
The company replied on 2024-04-04: “We're sorry for any confusion regarding your subscription. Our customer service department reached out to you, and it appears that the issue has been resolved. If you have any questions, please…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“They still charged me the yearly subscription fee on 1/22/24, two weeks after I had canceled.”
The company replied on 2024-03-19: “We're sorry for any confusion regarding your subscription; unfortunately, we did not receive your email messages. Our customer service team has reached out to you, and it appears that the issue has…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“I have been writing emails to them reminding them that I had cancelled my subscription months ago and was still being charged”
The company replied on 2023-05-26: “We're sorry for any confusion regarding your subscription; unfortunately, we did not receive your email request for cancelation, which is why you continued to be charged. It appears that the issue…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Support unreachable
37 reports · 48% of complaints“They still charged me the yearly subscription fee on 1/22/24, two weeks after I had canceled.”
The company replied on 2024-03-19: “We're sorry for any confusion regarding your subscription; unfortunately, we did not receive your email messages. Our customer service team has reached out to you, and it appears that the issue has…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“I have been writing emails to them reminding them that I had cancelled my subscription months ago and was still being charged”
The company replied on 2023-05-26: “We're sorry for any confusion regarding your subscription; unfortunately, we did not receive your email request for cancelation, which is why you continued to be charged. It appears that the issue…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“they have been charging my premium yearly I did not even realised.”
The company replied on 2023-04-04: “I'm sorry to hear that you received an unwanted charge; without knowing your email address or full name, I'm unable to locate any communication from you. We can be reached via email at…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Billing errors
15 reports · 20% of complaints“I cancelled the subscription before the renwal date and they still maaged to charge my expired CC.”
The company replied on 2024-04-04: “We're sorry for any confusion regarding your subscription. Our customer service department reached out to you, and it appears that the issue has been resolved. If you have any questions, please…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“They still charged me the yearly subscription fee on 1/22/24, two weeks after I had canceled.”
The company replied on 2024-03-19: “We're sorry for any confusion regarding your subscription; unfortunately, we did not receive your email messages. Our customer service team has reached out to you, and it appears that the issue has…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“I canceled my membership but they still charged me.”
The company replied on 2023-01-19: “I'm sorry for any confusion regarding your subscription. Although we do not have a phone-based customer service department, we are happy to assist customers via email. I see that our customer service…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
Overcharging
13 reports · 17% of complaints“randomly charged me 17 dollar amount”
The company replied on 2025-09-23: “We're sorry for any confusion. Please check your email, as our customer support team reached out to you, and it appears that the issue has been resolved. If you have any questions, please feel free…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“I have been writing emails to them reminding them that I had cancelled my subscription months ago and was still being charged”
The company replied on 2023-05-26: “We're sorry for any confusion regarding your subscription; unfortunately, we did not receive your email request for cancelation, which is why you continued to be charged. It appears that the issue…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“they have been charging my premium yearly I did not even realised.”
The company replied on 2023-04-04: “I'm sorry to hear that you received an unwanted charge; without knowing your email address or full name, I'm unable to locate any communication from you. We can be reached via email at…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Other
8 reports · 10% of complaints“randomly charged me 17 dollar amount”
The company replied on 2025-09-23: “We're sorry for any confusion. Please check your email, as our customer support team reached out to you, and it appears that the issue has been resolved. If you have any questions, please feel free…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Front for a scam don’t trust them am on…”
The company replied on 2025-12-17: “Hello, We're available to assist you with any issue that you have regarding our site, and can be reached via email at [email protected].”
Our classifier read this reply as a template response.
“They are a scamming crap company”
The company replied on 2024-12-31: “Our support team is happy to address and concerns you have. Please email us at [email protected].”
Our classifier read this reply as a template response.
Account/app problems
8 reports · 10% of complaints“I cancelled my subscription but they continue to charge me.”
The company replied on 2023-02-23: “I'm sorry for any confusion regarding your subscription. Although we do not have a phone-based customer service department, we are happy to assist customers via email. I see that our customer service…”
Our classifier read this reply as a deflection.
“I canceled my subscription and I continued to be charged for premium but I cannot even access my premium account.”
The company replied on 2023-02-03: “We're sorry for any confusion regarding your subscription. Our customer service department reached out to you, and it appears that the issue has been resolved. If you have any questions, please…”
Our classifier read this reply as a template response.
“they are telling me they can’t find my credit card information so they can’t cancel me”
The company replied on 2022-01-13: “We're sorry to hear that you received unwanted charges. I can see that our customer service team responded to your email, but needed additional information to locate your account. If you are able to…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
How to reach Education.com
These are the contact details Education.com publishes on its Trustpilot profile, as of our last check on 2026-11-10 — it publishes no phone number there, email [email protected], address 401 E. Third Ave, San Mateo, 94401, US.
The company claimed its Trustpilot profile on 2016-07-14 and last replied to a negative review on 2026-09-30. We last checked this profile on 2026-11-10 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Severity: 49% of this company’s 77 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.6 days between the experience and publishing their negative review (34 reviews record both dates).
Measured reply time: across 76 negative reviews that received a public reply, the median wait was 4.5 days — the company profile reports an average of 12 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 76 company replies to negative reviews analysed, 30% engaged with the specific problem and 61% were generic templates.
Sector benchmark: subscription trap makes up 57% of this company’s complaints vs a 15% median across 25 ranked companies in its sector.
Review velocity: 5 of this company’s 1,081 Trustpilot reviews (0%) were written in the last 12 months.
Other UK companies with evidenced “Subscription trap” complaints
See all companies by issue: Subscription trap · Support unreachable · Billing errors · Overcharging · Account/app problems · Sector table: Other sectors in the UK
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-10-05.