Bryant Surety Bonds: most-reported complaints
Automated analysis of 215 public Trustpilot reviews published 2015-10-06 to 2026-07-21. TrustScore 4.9 from 1,094 total reviews — see the Trustpilot page. Quick answer: is Bryant Surety Bonds legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report overcharging, which accounts for 39% of the 18 identified complaints. Delivery delays and support issues are also common, each cited in 17% of the complaints. A small number of reviews mention other unspecified issues, also representing 17% of the total complaints. No clear trend can be established for these issues due to the limited number of reviews.
How to reach Bryant Surety Bonds
These are the contact details Bryant Surety Bonds publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 866.450.3412, address 73 Old Dublin Pike Suite 10 #306, Doylestown, Pa, 18901, US.
The company claimed its Trustpilot profile on 2015-09-29 and uses Trustpilot’s paid features. Trustpilot ranks it 41 of 112 in Insurance Agency. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
What their policy promises
refund window: no shipping
“We do not share shipping or mailing information.”
support availability: email
“can email us any concerns regarding using forms within our website.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-21.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
83% of its 191 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: overcharging makes up 39% of this company’s complaints vs a 14% median across 79 ranked companies in its sector.
Review velocity: 37 of this company’s 1,094 Trustpilot reviews (3%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Bryant Surety Bonds?
Overcharging
7 reports · 39% of complaints“Technically she quoted my 2.6% for the term of the policy”
The company replied on 2017-12-15: “Alex, Sorry we were unable to earn your business. While we try our best to consistently present fair and competitive rates, due to many factors specific to each individual application there are…”
Our classifier read this reply as a deflection.
“I was Quoted twice the amount I should have paid.”
The company replied on 2019-10-04: “Bobby, sorry for your frustration in this situation. Unfortunately, since the electronic copy of the bond was issued back on August 1st and submitted to the state, we were unable to provide a 100%…”
Our classifier read this reply as a substantive response.
It promised: refund.
“paid 450 when everyone else was charging me 250 for a 25000 bond”
Delivery late
3 reports · 17% of complaints“Still waiting on my bond to be delivered. It’s been over a week since it was sent out.”
“delivered to wrong address causing over a week delay and notable extra expense”
“I change my office address and you charged me again £39”
Other
3 reports · 17% of complaints“Ms Dawn McBurney is extremely racist.”
“I also don not know how and if I am going to get paid a commission on the Bond.”
The company replied on 2015-10-15: “Lawrence, As a professional courtesy, we have a company policy never to make direct contact with our broker’s customers unless requested. As for your issue regarding commission, I will have the Agent…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“you guys emailed me at 2:30am to complete this survey and I never went back to sleep.”
Support unreachable
3 reports · 17% of complaints“Still waiting on my bond to be delivered. It’s been over a week since it was sent out.”
“having to wait 6 plus hours for an email response multiple times”
“nobody answer the call”
Misleading pricing
2 reports · 11% of complaints“Technically she quoted my 2.6% for the term of the policy”
The company replied on 2017-12-15: “Alex, Sorry we were unable to earn your business. While we try our best to consistently present fair and competitive rates, due to many factors specific to each individual application there are…”
Our classifier read this reply as a deflection.
“I change my office address and you charged me again £39”
Billing errors
2 reports · 11% of complaints“I had a required NYS bonding increase sprung on me with the invoice and no time to see about shopping for a better rate.”
“I paid for the service on my credit card the same day I was notified and 20 days later I get a notice I am being cancelled for now payment”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.