G D Jones & Son Ltd: most-reported complaints
Automated analysis of 215 public Trustpilot reviews published 2017-04-10 to 2026-08-30. TrustScore 4.9 from 2,340 total reviews — see the Trustpilot page. Quick answer: is G D Jones & Son Ltd legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Across 215 Trustpilot reviews analysed, the most-reported issues with G D Jones & Son Ltd were: Overcharging (3 reports), Billing errors (2 reports), Delivery failed (2 reports). There are not enough reviews to establish a trend.
How to reach G D Jones & Son Ltd
These are the contact details G D Jones & Son Ltd publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 01248 421333, email [email protected], address Gaerwen Industrial Estate, Gaerwen, LL60 6HR, GB.
The company claimed its Trustpilot profile on 2017-03-16. Trustpilot ranks it 3 of 13 in Heating Oil Supplier. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.8★ on Google (0 reviews)
TrustScore over time
4.9 → 4.9 across 10 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (0%, 0.0d) · 2026-08-15 (0%, 0.0d) · 2026-08-27 (0%, 0.0d) · 2026-08-30 (0%, 0.0d) · 2026-09-02 (0%, 0.0d) · 2026-09-08 (0%, 0.0d) · 2026-09-12 (0%, 0.0d) · 2026-09-15 (0%, 0.0d) · 2026-09-21 (0%, 0.0d) · 2026-09-24 (0%, 0.0d).
7% of its 206 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: overcharging makes up 38% of this company’s complaints vs a 17% median across 56 ranked companies in its sector.
Review velocity: 193 of this company’s 2,340 Trustpilot reviews (8%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about G D Jones & Son Ltd?
Overcharging
3 reports · 38% of complaints“Covid profiteer put £40 on the cost of 1000ltrs of heating oil”
2 readers marked this review helpful on Trustpilot.
“I thought a little discount may have been offered. But no, these are our T&Cs”
1 reader marked this review helpful on Trustpilot.
“Price came down before delivery Still charged higher price Asked for 500 liters got 504 and charged more!!”
Billing errors
2 reports · 25% of complaints“Two months later, we get an "Overdue invoice" for the difference between the two amounts with no communication in those intervening two months”
“Price came down before delivery Still charged higher price Asked for 500 liters got 504 and charged more!!”
Delivery failed
2 reports · 25% of complaints“They delivered oil to my address when i hadnt ordered any”
3 readers marked this review helpful on Trustpilot.
“Not received product yet”
2 readers marked this review helpful on Trustpilot.
Compare G D Jones & Son Ltd with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-05.