Leftover Currency: most-reported complaints
Automated analysis of 375 public Trustpilot reviews published 2014-02-07 to 2026-09-20. TrustScore 4.9 from 10,305 total reviews — see the Trustpilot page. Quick answer: is Leftover Currency legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that refunds are delayed, with 7 out of 24 identified complaints citing this issue. Billing errors were the second most common concern, accounting for 5 reports, followed by delivery failures in 4 cases. Additionally, 3 reviewers mentioned that customer support was unreachable.
How to reach Leftover Currency
These are the contact details Leftover Currency publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone 0800 030 6855, email [email protected], address Unit 1 Portland Business Centre Manor House Lane, Datchet, SL3 9EG, GB.
The company claimed its Trustpilot profile on 2014-12-16, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-18. Trustpilot ranks it 1 of 34 in Currency Exchange Service. We last checked this profile on 2026-09-23 and found 6 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: LEFTOVER CURRENCY LIMITED (no. 09026053), active, incorporated 2014 (12.3 years); next accounts due 2027-02-28, last accounts filed 2026-02-16, 1 registered charge. 2 current officers; 12 filings in the last 12 months (38 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 13 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Change leftover foreign currency into cash”, “Old Currency”, “Charities that take leftover foreign currency”.
Elsewhere: 5★ on Google (1,037 reviews)
TrustScore over time
4.9 → 4.9 across 15 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (100%, 0.0d) · 2026-08-15 (100%, 0.0d) · 2026-08-18 (100%, 0.0d) · 2026-08-21 (100%, 0.0d) · 2026-08-24 (100%, 0.0d) · 2026-08-27 (100%, 0.0d) · 2026-08-30 (100%, 0.0d) · 2026-09-05 (100%, 0.0d) · 2026-09-08 (100%, 0.0d) · 2026-09-11 (100%, 0.0d) · 2026-09-14 (100%, 0.0d) · 2026-09-17 (100%, 0.0d) · 2026-09-20 (100%, 0.0d) · 2026-09-23 (100%, 0.0d).
Severity: 25% of this company’s 24 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Measured reply time: across 33 negative reviews that received a public reply, the median wait was 0 days — the company profile reports an average of under a day.
Reply quality: of 33 company replies to negative reviews analysed, 58% engaged with the specific problem and 15% were generic templates.
17% of its 326 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: refunds delayed makes up 29% of this company’s complaints vs a 9% median across 18 ranked companies in its sector.
Review velocity: 1,236 of this company’s 10,305 Trustpilot reviews (12%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Leftover Currency?
Refunds delayed
7 reports · 29% of complaints“It’s been over a month and I haven’t gotten my cash for coins, $100... and it cost $35 to ship ... very disappointing..Update, Now it's over two years and I guess I just made a donation to the UK”
The company replied on 2021-05-11: “Hello Debra, I hope you are well. Thank you for emailing us the tracking number. The tracking shows that your consignment was damaged on its way from the US to the UK. Loose coins can damage…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“Still waiting for a payment. Despite a phone call to say the payment would arrive by Wednesday it is now 4.30pm on Thursday”
The company replied on 2023-09-12: “Hello Ian, Good talking to you on the phone a moment ago. It's good to hear that you got the payment. I'm sorry that Royal Mail took longer than normal to get the cheque to you. Best regards Mario”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“I had to phone and chase the payment as it said it had been paid but hadn’t went into my bank”
The company replied on 2023-03-08: “Hello Nicola, I'm glad that you have been able to locate the payment in the meantime. Happy to help if you have any further questions. Take care. Mario”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Billing errors
5 reports · 21% of complaints“THE ACCOUNT HAD BEEN CLOSED & so in the end I received nothing”
The company replied on 2015-08-27: “Dear Ms Cockell, On 28 April 2015 we sent you a cheque. We changed our bank on 28 May 2015, following our bank's decision to no longer work with money service businesses. We sent you an email 14 days…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
“I was offered £58 but only received £38 without any explanation.”
The company replied on 2023-04-14: “Hello Kim, Good speaking earlier today about the combined payment for your two orders. I'm glad we've been able to resolve this and that you have now received the extra payment. Feel free to contact…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“Qatari Riyals were suddenly worth a 10th of what was quoted after they received them.”
The company replied on 2025-02-27: “Dear Sir, The Qatari banknotes you sent us did not have the transparant window. On our site we show both types, with and without see-through window. Unfortunately you misidentified the banknotes,…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Delivery failed
4 reports · 17% of complaints“I sent my old spanish notes last week and I have heard nothing so I emailed and no one answered”
The company replied on 2018-09-02: “Hello Linda, The banknotes you sent us earlier this week arrived this weekend. All is fine. Check your inbox for the confirmation email. We replied to your email from Saturday on Sunday. We usually…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“LOC claim to have not received it. No response to my follow up remail request”
The company replied on 2018-08-24: “Dear Ms Jefferson, As explained in our emails we were waiting for the arrival of your currency. It took longer than usual and without a tracking code we couldn't get an update from Royal Mail. As…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“They emailed me a picture of the opened enevlope saying there were no coins in it”
The company replied on 2017-05-26: “Dear Miss Patel, I am sorry that your envelope arrived damaged at our office. Loose coins can damage paper envelopes. At the postal sorting centre the envelopes are sorted mechanically. We advise our…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Support unreachable
3 reports · 12% of complaints“I sent my old spanish notes last week and I have heard nothing so I emailed and no one answered”
The company replied on 2018-09-02: “Hello Linda, The banknotes you sent us earlier this week arrived this weekend. All is fine. Check your inbox for the confirmation email. We replied to your email from Saturday on Sunday. We usually…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“LOC claim to have not received it. No response to my follow up remail request”
The company replied on 2018-08-24: “Dear Ms Jefferson, As explained in our emails we were waiting for the arrival of your currency. It took longer than usual and without a tracking code we couldn't get an update from Royal Mail. As…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Delivery late
3 reports · 12% of complaints“Submitted a batch of GBP on 20/11 LOC requested additional information I supplied information They confirmed all in order 2 weeks goes by no money”
The company replied on 2024-12-17: “Hello Richard, We've received confirmation from the bank that the funds are in your account since this morning. Apologies that it took longer than usual, caused by the checks the bank had to perform…”
Our classifier read this reply as a substantive response.
“Today is September 6, 2023”
The company replied on 2023-09-06: “Hello Shirley, We will contact you via email to get the tracking code and look into this further. It's good you sent with a tracked service. With kind regards Mario UPDATE: Hello Shirley, Thank you…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“The turnaround was too slow. It was over 30 total days.”
The company replied on 2024-04-17: “Hello Charles, I hope you are well. Yes it took a while for us to receive your currency, sent from the US with snail mail, but we got it. The day we received it was just before the Easter Bank…”
Our classifier read this reply as a deflection.
Overcharging
3 reports · 12% of complaints“the information given was incorrect, so didn’t receive as much as anticipated.”
The company replied on 2018-05-21: “Dear Mrs Walker, Thank you for leaving a review. I am sorry that you misuderstood the instructions on our website. The 8 banknotes of 20 kroner (a total of 160 kroner) in your order were indicated…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“They should pay back the client postage. Costed me 2.32 so I lost money.”
The company replied on 2017-05-26: “Dear Mr Sava, Thank you for your review. For currency weighing over 1kg we can refund postage when this is agreed beforehand. Your transaction, valued at £12.39 did not qualify for a postage refund.…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“Qatari Riyals were suddenly worth a 10th of what was quoted after they received them.”
The company replied on 2025-02-27: “Dear Sir, The Qatari banknotes you sent us did not have the transparant window. On our site we show both types, with and without see-through window. Unfortunately you misidentified the banknotes,…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
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Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-20.