Use AI: most-reported complaints
Automated analysis of 2,337 public Trustpilot reviews published 2026-07-14 to 2026-09-23. TrustScore 4 from 50,146 total reviews — see the Trustpilot page. Quick answer: is Use AI legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with subscription traps, citing 134 instances which account for 22% of all complaints. Billing errors are the second most frequent concern, with 84 reports representing 14% of the total. Other complaints, such as restricted access and account problems, make up the remaining reported issues.
The company claimed its Trustpilot profile on 2025-12-08, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-22. Trustpilot ranks it 227 of 356 in Software Company. We last checked this profile on 2026-09-23 and found 162 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Live service status: status.use.ai.
Elsewhere: 4.2★ App Store (32)
TrustScore over time
4.0 → 4.0 across 12 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (100%, 0.6d) · 2026-08-23 (100%, 0.6d) · 2026-08-27 (100%, 0.6d) · 2026-09-01 (100%, 0.6d) · 2026-09-04 (100%, 0.6d) · 2026-09-07 (100%, 0.6d) · 2026-09-11 (100%, 0.6d) · 2026-09-14 (100%, 0.6d) · 2026-09-17 (100%, 0.6d) · 2026-09-20 (100%, 0.6d) · 2026-09-23 (100%, 0.6d).
Severity: 20% of this company’s 623 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 0.8 days between the experience and publishing their negative review (919 reviews record both dates).
What their policy promises
refund window: remaining paid time — meanwhile 11 reviewers in our census window reported refund delays.
“you’ll still be able to use your subscription for the time you’ve already paid.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-16.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 924 negative reviews that received a public reply, the median wait was 0 days — the company profile reports an average of under a day.
Reply quality: of 924 company replies to negative reviews analysed, 65% engaged with the specific problem and 35% were generic templates.
Review provenance: 1801 company-invited reviews in the recent window average 4.16★, while 164 organic (uninvited) reviews average 1.31★.
80% of its 1248 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: subscription trap makes up 22% of this company’s complaints vs a 14% median across 14 ranked companies in its sector.
Review velocity: 50,091 of this company’s 50,146 Trustpilot reviews (100%) were written in the last 12 months.
What are the most common complaints about Use AI?
Subscription trap
134 reports · 22% of complaintsrising since 2026-09“Unexpected recurring charge and refund refused I am extremely disappointed with my experience with Use.AI.”
The company replied on 2026-09-12: “Dear João Xavier neto, We've sent a request via Trustpilot asking you to identify yourself in our system. When providing us with the necessary information please make sure to include the email…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
“I was charged $29.99 on September 11, 2026 and on August 11, 2026 without my authorization.”
The company replied on 2026-09-12: “Dear Mb, We've sent a request via Trustpilot asking you to identify yourself in our system. When providing us with the necessary information please make sure to include the email address used to…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
“Subscription. Charge I didn’t knowingly sign up cancel subscription instantly and tried to contact them”
The company replied on 2026-09-11: “Dear David Disley, We've sent a request via Trustpilot asking you to identify yourself in our system. When providing us with the necessary information please make sure to include the email address…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
Billing errors
84 reports · 14% of complaintsrising since 2026-09“Unexpected recurring charge and refund refused I am extremely disappointed with my experience with Use.AI.”
The company replied on 2026-09-12: “Dear João Xavier neto, We've sent a request via Trustpilot asking you to identify yourself in our system. When providing us with the necessary information please make sure to include the email…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
“I was charged $29.99 on September 11, 2026 and on August 11, 2026 without my authorization.”
The company replied on 2026-09-12: “Dear Mb, We've sent a request via Trustpilot asking you to identify yourself in our system. When providing us with the necessary information please make sure to include the email address used to…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
“I never ever subscribed to this and I just saw you took 29,99 euros out of my bank account”
The company replied on 2026-09-11: “Dear Diona Sheremeti, We've sent a request via Trustpilot asking you to identify yourself in our system. When providing us with the necessary information please make sure to include the email address…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
Other
82 reports · 13% of complaintsfalling“Claims to be wide open and “ask anything” but has the same BS restrictions”
The company replied on 2026-09-11: “Dear MB, We sincerely apologize for your unsatisfactory experience. Since we can't identify your UseAI account through TrustPilot's data privacy settings, please email us at [email protected] with reference…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
“Asking for premium upgradation after only one prompt”
The company replied on 2026-07-14: “Dear RISHI HAZRA, We sincerely apologize for your unsatisfactory experience. Since we can't identify your UseAI account through TrustPilot's data privacy settings, please email us at [email protected] with…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
“Use.ai could not get my shrive fix and I lost every thing I had.”
The company replied on 2026-08-24: “Dear Kevin Fallis, We've sent a request via Trustpilot asking you to identify yourself in our system. When providing us with the necessary information please make sure to include the email address…”
Our classifier read this reply as a substantive response.
It promised: refund.
Account/app problems
77 reports · 12% of complaintssteady“I am in debit with £29,99. I never gave this company my bank details.”
The company replied on 2026-08-20: “Dear Jürgen-Peter Krause, We've sent a request via Trustpilot asking you to identify yourself in our system. When providing us with the necessary information please make sure to include the email…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
“so no response was allowed as a free account”
The company replied on 2026-09-11: “Dear Spencer Fugitt, We sincerely apologize for your unsatisfactory experience. Since we can't identify your UseAI account through TrustPilot's data privacy settings, please email us at [email protected]…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
“technical error on their site prevented me from logging in”
The company replied on 2026-09-19: “Dear Elias Hasanyar, We've sent a request via Trustpilot asking you to identify yourself in our system. When providing us with the necessary information please make sure to include the email address…”
Our classifier read this reply as a template response.
Misleading pricing
77 reports · 12% of complaintsrising since 2026-09“Pretending to be Chatgpt, only to charge you for each answer you get.”
The company replied on 2026-09-11: “Dear Consumer, We sincerely apologize for your unsatisfactory experience. Since we can't identify your UseAI account through TrustPilot's data privacy settings, please email us at [email protected] with…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“told me i needed to upgrade again just to have it look at my resume again”
The company replied on 2026-09-11: “Dear Daniel F., We sincerely apologize for your unsatisfactory experience. Since we can't identify your UseAI account through TrustPilot's data privacy settings, please email us at [email protected] with…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
“absolute rip off”
The company replied on 2026-09-11: “Dear Sergio Morales, We've sent a request via Trustpilot asking you to identify yourself in our system. When providing us with the necessary information please make sure to include the email address…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
Overcharging
70 reports · 11% of complaintsrising since 2026-09“The platform is very pricey for a small entrepreneur who uses the platform a lot.”
The company replied on 2026-09-16: “Dear Ricky, Thank you for your wonderful review of UseAI! Your feedback means a lot to us. Best regards, UseAI's Team”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“i cant complete one full prompt per day waste of money i cant get synopsis of one pdf i paid for 3 mnths 4200”
The company replied on 2026-09-16: “Dear vijay kumar, We sincerely apologize for your unsatisfactory experience. Since we can't identify your UseAI account through TrustPilot's data privacy settings, please email us at [email protected] with…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“charged unexpectedly by use.ai without clear consent”
The company replied on 2026-09-11: “Dear Evan Bailey, We've sent a request via Trustpilot asking you to identify yourself in our system. When providing us with the necessary information please make sure to include the email address…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
Compare Use AI with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-23.