heavenlydesserts.co.uk: most-reported complaints
Automated analysis of 42 public Trustpilot reviews published 2023-03-20 to 2026-09-23. TrustScore 2.9 from 42 total reviews — see the Trustpilot page. Quick answer: is heavenlydesserts.co.uk legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with poor core service, which accounted for 41% of the 22 complaints identified in 42 reviews. Other frequent concerns include products arriving late or damaged, items not matching their descriptions, and unexpected overcharging. These specific issues represented 18%, 18%, and 14% of the total complaints, respectively. No clear trend could be established for these issues due to the limited number of reviews.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-09-27 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.8★ on Google (12,704 reviews) — a 1.9-star gap between its Trustpilot and Google scores.
Severity: 5% of this company’s 22 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
What their policy promises
complaint process: 48 hours
“Every marketing email we send includes a clear unsubscribe link. You can opt out at any time and we will stop sending you marketing within 48 hours of your request.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-09.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-14.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Sector benchmark: poor core service makes up 41% of this company’s complaints vs a 13% median across 9 ranked companies in its sector.
Review velocity: 12 of this company’s 42 Trustpilot reviews (29%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about heavenlydesserts.co.uk?
Poor core service
9 reports · 41% of complaints“spilled the entire hot chocolate all over her. My wife’s jacket, scarf, trousers, shoes and phone were soaked and damaged”
“Very slow service, wrong orders and incomplete orders.”
“All no gluten is not available anymore only low gluten, not many options”
Other
4 reports · 18% of complaints“Deserts came out late and ice cream had already started to melt.”
“I ordered at 6pm and our food was served an hour and 20 minutes later.”
“very expensive and the portion size is tiny”
Not as described
4 reports · 18% of complaints“The torte tasted vegan thought its not listed as being so.”
“Ordered a mocktail 3 quarters was filled with ice with so much foam at top”
“When it arrived (it was slapped onto the counter hard) it was not full in the jar like normal.”
Overcharging
3 reports · 14% of complaints“they upped the bill to £5.70 for adding a sprinkle of chocolate shavings”
1 reader marked this review helpful on Trustpilot.
“When it arrived (it was slapped onto the counter hard) it was not full in the jar like normal.”
“No substance to the desserts. All of poor sub standard.”
Misleading pricing
2 reports · 9% of complaints“A complete rip off.”
“Over priced, very small portions”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-24.