CleanChoice Energy: most-reported complaints
Automated analysis of 163 public Trustpilot reviews published 2025-08-11 to 2026-09-04. TrustScore 4.1 from 390 total reviews — see the Trustpilot page. Quick answer: is CleanChoice Energy legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Across 163 Trustpilot reviews analysed, the most-reported issues with CleanChoice Energy were: Overcharging (13 reports), Misleading pricing (12 reports), Billing errors (8 reports). There are not enough reviews to establish a trend.
How to reach CleanChoice Energy
These are the contact details CleanChoice Energy publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 1-800-460-4900, email [email protected], address 2445 M St NW Suite 200, Washington, DC, 20037, US.
The company claimed its Trustpilot profile on 2024-03-15, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-18. Trustpilot ranks it 7 of 10 in Green Energy Supplier. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.3★ on Google (1,885 reviews)
TrustScore over time
4.1 → 4.1 across 5 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-25 (74%, 12.5d) · 2026-09-06 (74%, 11.1d) · 2026-09-15 (74%, 11.1d) · 2026-09-24 (78%, 11.2d).
Severity: 32% of this company’s 38 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 10.7 days between the experience and publishing their negative review (40 reviews record both dates).
Measured reply time: across 36 negative reviews that received a public reply, the median wait was 12.5 days — the company profile reports an average of 11 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 36 company replies to negative reviews analysed, 58% engaged with the specific problem and 39% were generic templates.
41% of its 115 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: overcharging makes up 34% of this company’s complaints vs a 17% median across 56 ranked companies in its sector.
Review velocity: 127 of this company’s 390 Trustpilot reviews (33%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about CleanChoice Energy?
Overcharging
13 reports · 34% of complaints“charged by clearchoice over 300 on my bill which my bill in total was 589”
The company replied on 2026-08-28: “Hi Terri, thank you for reaching out and sharing your feedback. We understand how concerning it can be to receive a higher-than-expected electricity bill. CleanChoice affects only the supply portion…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“my rate more than doubled once my fixed period ended”
The company replied on 2026-08-14: “Hi Kris, thank you for sharing your feedback. We understand your frustration—we’d be happy to review your account, answer any questions, or talk through our current fixed-rate plans available to you.…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Turns out they are charging . 37/kwh. Ppl charges . 13/kwh right now. 3x is crazy!”
The company replied on 2026-07-08: “Hi Kate, thank you for reaching out. We’d like to look into your situation further. In order to look up your account, we’ll need your account information, including your full name and service…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
Misleading pricing
12 reports · 32% of complaints“They claimed that the bill would be lower, and it wasn't. It was well over the normal billing rate.”
The company replied on 2026-05-12: “Hi Melissa, thank you for reaching out. We appreciate you bringing this to our attention. We will refer this complaint to our Sales Managers for further investigation. CleanChoice Energy’s rates are…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“The marketing I received was deceptive and predatory.”
The company replied on 2026-02-20: “Hi Jessica, thank you for reaching out. We appreciate your feedback. We’d like to apologize for any frustration or confusion with the mail you’re receiving. Our goal is to make sure consumers know…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“you guys lies to me saying that I was gonna get $200 reward”
The company replied on 2025-08-29: “Hello, thank you for reaching out. Looking at your account, I see that you attempted an enrollment online that was rejected due to incorrect account information. Our promotional offers are sent to…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
Billing errors
8 reports · 21% of complaints“charged by clearchoice over 300 on my bill which my bill in total was 589”
The company replied on 2026-08-28: “Hi Terri, thank you for reaching out and sharing your feedback. We understand how concerning it can be to receive a higher-than-expected electricity bill. CleanChoice affects only the supply portion…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“Clean Choice raped my 90yo Mom sending her $1,000.00 electric bill.”
1 reader marked this review helpful on Trustpilot.
“My bills went $300 in October to $700 in November and 900”
The company replied on 2026-01-20: “Hello, thank you for reaching out, and thank you so much for supporting 100% clean energy. We appreciate you reaching out to us on this. In reviewing your account, we believe it is actually the…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
Other
6 reports · 16% of complaints“Scam company that tricks you with greenwashing, not actually clean, rips you off.”
The company replied on 2025-10-29: “Hi Stephan, thank you for reaching out. We can assure you that every kilowatt hour of electricity we supply on behalf of our customers in New Jersey (and have supplied in the past) is sourced from…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“Why are our rates so much higher than other areas?”
The company replied on 2025-10-29: “Hi William, thank you for taking the time to leave us a review, and thank you so much for supporting 100% clean energy! There are many factors that contribute to the cost of electricity in any given…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Somehow, they got my address AND name and tried to get me to sign up. I don't even own a house...”
The company replied on 2026-07-08: “Hi LM, thank you for reaching out. We’d like to apologize for any frustration or confusion with the mail you’re receiving. Our goal is to make sure consumers know they have the option to switch to a…”
Our classifier read this reply as a template response.
Contract term changes
4 reports · 10% of complaints“my rate more than doubled once my fixed period ended”
The company replied on 2026-08-14: “Hi Kris, thank you for sharing your feedback. We understand your frustration—we’d be happy to review your account, answer any questions, or talk through our current fixed-rate plans available to you.…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“they tell me I have to wait 1-2 months for the cancelation to process”
1 reader marked this review helpful on Trustpilot.
“The monthly bill skyrocketed after my initial special rate period”
The company replied on 2025-08-29: “Hi Mary, thank you for reaching out, and thank you for supporting 100% clean, pollution-free energy. We are sorry to hear that you are paying more than you were expecting, but our Customer Care team…”
Our classifier read this reply as a template response.
Hard to cancel
3 reports · 8% of complaints“they tell me I have to wait 1-2 months for the cancelation to process”
1 reader marked this review helpful on Trustpilot.
“Said if I signed with them they would lower my internet bill. Never happened”
The company replied on 2026-08-05: “Hi José, thank you for reaching out. We’re sorry to hear that you had a bad experience, and we'd like to make it right. Please contact our Customer Care team by emailing [email protected]…”
Our classifier read this reply as a template response.
“CleanChoice does not provide an easy way to cancel. This would be bad enough, except I originally cancelled my plan with CleanChoice something like a year ago and somehow at some point they ended up back as my supplier.”
The company replied on 2026-07-16: “Hi Hex, thank you for reaching out. We’d like to look into this further to assist you. In order to look up your account, we’ll need your account information, including your full name and service…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Compare CleanChoice Energy with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.