IGS Energy: most-reported complaints
Automated analysis of 472 public Trustpilot reviews published 2026-06-11 to 2026-09-20. TrustScore 4.4 from 29,353 total reviews — see the Trustpilot page. Quick answer: is IGS Energy legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report misleading pricing, which accounts for 36% of the 88 identified complaints. Other issues, comprising 24% of complaints, are frequently described with strong negative language. Contract term changes represent 11% of complaints, while overcharging makes up 8%. Trends indicate that reports of misleading pricing are falling, while complaints about other issues and overcharging are rising.
The company claimed its Trustpilot profile on 2018-07-09, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-22. Trustpilot ranks it 6 of 9 in Energy Supplier. We last checked this profile on 2026-09-23 and found 35 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.2★ on Google (4,448 reviews)
TrustScore over time
4.4 → 4.4 across 12 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (100%, 0.5d) · 2026-08-24 (98%, 0.5d) · 2026-08-27 (100%, 0.6d) · 2026-09-01 (100%, 0.6d) · 2026-09-04 (100%, 0.6d) · 2026-09-07 (100%, 0.6d) · 2026-09-11 (99%, 0.6d) · 2026-09-14 (98%, 0.6d) · 2026-09-17 (100%, 0.6d) · 2026-09-20 (100%, 0.6d) · 2026-09-23 (100%, 0.6d).
Severity: 19% of this company’s 88 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In February 2026, 74% of 39 one-to-three-star reviews were 1★; in September 2026, 72% of 18.
Counted from February 2026 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 5.0 days between the experience and publishing their negative review (614 reviews record both dates).
Measured reply time: across 619 negative reviews that received a public reply, the median wait was 0.8 days — the company profile reports an average of under a day.
Reply quality: of 619 company replies to negative reviews analysed, 32% engaged with the specific problem and 62% were generic templates.
42% of its 368 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: misleading pricing makes up 36% of this company’s complaints vs a 20% median across 40 ranked companies in its sector.
Review velocity: 3,069 of this company’s 29,353 Trustpilot reviews (10%) were written in the last 12 months.
What are the most common complaints about IGS Energy?
Misleading pricing
32 reports · 36% of complaintsfalling“The rate jumped to 11 cents or something ridiculous.”
The company replied on 2026-08-13: “Aaron, thank you for the feedback. We’re sorry to hear you have not had a good experience. A member of our team will be reaching out to you to answer any questions or concerns you might have. In the…”
Our classifier read this reply as a template response.
“She told me my contract had been sold out of state and basically made it seem like I had to change to this provider.”
The company replied on 2026-08-11: “Jason, thanks for the feedback. We’re sorry to hear you have not had a good experience. A member of our team will be reaching out to you to answer any questions or concerns you might have. In the…”
Our classifier read this reply as a template response.
“Was told we would get 10 % off our bill with IGS.Our bill DOUBLED!”
The company replied on 2026-08-07: “Jeff, IGS Energy is committed to transparency and to providing customers with information to make well‑informed energy decisions. We appreciate your feedback and would like the opportunity to discuss…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Other
21 reports · 24% of complaintsrising since 2026-09“IGS IS A SCAM SCAM SCAM SCAM SCAM!!!”
The company replied on 2026-09-17: “James, thank you for sharing your feedback. Our records show you have already spoken with a supervisor, please be assured that we are reviewing your comments internally and taking appropriate steps…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“Your representative was a crook! I plainly told him that I did not want any warranty on my house lines and he did it anyway”
The company replied on 2026-09-16: “Steven, thank you for your feedback. We’re truly sorry to hear you did not have a positive experience. We understand that you were able to speak with one of our Customer Care supervisors regarding…”
Our classifier read this reply as a template response.
“They send door to door scammers to your house to lie and impersonate your gas company.”
The company replied on 2026-09-02: “Thank you for taking the time to speak with me over the phone today. Here at IGS Energy we value transparency and providing each customer with the information they need to make informed energy…”
Our classifier read this reply as a deflection.
Contract term changes
10 reports · 11% of complaintssteady“we cannot help you”
“The rate jumped to 11 cents or something ridiculous.”
The company replied on 2026-08-13: “Aaron, thank you for the feedback. We’re sorry to hear you have not had a good experience. A member of our team will be reaching out to you to answer any questions or concerns you might have. In the…”
Our classifier read this reply as a template response.
“won't allow me to payoff and be out of my contract”
The company replied on 2026-07-08: “We’re sorry to hear about your experience. Putting customers first is one of our core values at IGS Energy, and we are committed to working with you to better understand your concerns and explore a…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Overcharging
7 reports · 8% of complaintsrising since 2026-09“Was told we would get 10 % off our bill with IGS.Our bill DOUBLED!”
The company replied on 2026-08-07: “Jeff, IGS Energy is committed to transparency and to providing customers with information to make well‑informed energy decisions. We appreciate your feedback and would like the opportunity to discuss…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“greedily asking for higher and higher rates.”
The company replied on 2026-07-31: “We truly value transparency at IGS Energy and want every customer to feel confident in their energy decisions. Your feedback is important to us, XXX, and we’d appreciate the chance to learn more…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Bill MUCH HIGHER”
The company replied on 2026-08-24: “Jennifer, IGS Energy is committed to transparency and to providing customers with information to make well‑informed energy decisions. We appreciate your feedback and would like the opportunity to…”
Our classifier read this reply as a template response.
Billing errors
7 reports · 8% of complaintsfalling“I was all caught up until y’all hit me with a $800 bill.”
The company replied on 2026-07-15: “Dionna, thank you for taking the time to speak with me today. I'm so glad we were able to verify the dates your were active with IGS and when we would begin supplying your home. Thank you for putting…”
Our classifier read this reply as a template response.
“My bill has triple. I know body knows why,!!”
The company replied on 2026-06-30: “Thank you for sharing your feedback, JoAnn. At IGS Energy, customer satisfaction is a top priority. We tried reaching you by phone, but weren’t able to get in touch. Please give us a call back or…”
Our classifier read this reply as a template response.
“I've been charged the last few months over about $20 more than what I should be paying”
The company replied on 2026-08-27: “We truly value transparency at IGS Energy and want every customer to feel confident in their energy decisions. Your feedback is important to us and we’d appreciate the chance to learn more about your…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Hard to cancel
6 reports · 7% of complaintssteady“They put a chance of service in that was not approved or wanted.”
The company replied on 2026-09-01: “Thank you for sharing your feedback, Gene. Our records show you have already spoken with a supervisor, please be assured that we are reviewing your comments internally and taking appropriate steps to…”
Our classifier read this reply as a template response.
“won't allow me to payoff and be out of my contract”
The company replied on 2026-07-08: “We’re sorry to hear about your experience. Putting customers first is one of our core values at IGS Energy, and we are committed to working with you to better understand your concerns and explore a…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“I sent him an email this morning canceling which he said he was sending to customer service”
The company replied on 2026-07-31: “Sandra, at IGS Energy we believe in transparency and ensuring our customers have the information they need to make informed energy choices. We appreciate your feedback and would welcome the…”
Our classifier read this reply as a template response.
Compare IGS Energy with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-20.