xchangeofamerica.com: most-reported complaints
Automated analysis of 441 public Trustpilot reviews published 2025-04-27 to 2026-09-17. TrustScore 4.8 from 8,055 total reviews — see the Trustpilot page. Quick answer: is xchangeofamerica.com legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report overcharging, with 24 instances accounting for 25% of the 95 complaints identified. Other frequent issues include delivery failures and late deliveries, each reported 14 times and representing 15% of the complaints. A smaller group of 21 complaints, or 22% of the total, falls under the 'Other' category. While overcharging and late deliveries show flat trends, delivery failures are rising and other complaints are falling.
How to reach xchangeofamerica.com
These are the contact details xchangeofamerica.com publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone (888) 796-2962, email [email protected], address 819 SW Federal Highway Ste. 100, Stuart, 34994, US.
The company claimed its Trustpilot profile on 2020-06-18, uses Trustpilot’s paid features, and uses Trustpilot’s AI-assisted replies. Trustpilot ranks it 1 of 12 in Currency Exchange Service. We last checked this profile on 2026-09-24 and found 17 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.8 → 4.8 across 13 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (0%, 0.0d) · 2026-08-24 (0%, 0.0d) · 2026-08-27 (0%, 0.0d) · 2026-08-30 (0%, 0.0d) · 2026-09-02 (0%, 0.0d) · 2026-09-05 (0%, 0.0d) · 2026-09-08 (0%, 0.0d) · 2026-09-11 (0%, 0.0d) · 2026-09-14 (0%, 0.0d) · 2026-09-17 (0%, 0.0d) · 2026-09-20 (0%, 0.0d) · 2026-09-24 (0%, 0.0d).
Severity: 13% of this company’s 95 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In March 2023, 50% of 12 one-to-three-star reviews were 1★; in February 2026, 46% of 11.
Counted from March 2023 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 5.2 days between the experience and publishing their negative review (305 reviews record both dates).
What their policy promises
complaint process: investigate and address concerns
“Provide customer support and respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.”
complaint process: unsubscribe link or contact us
“Marketing email communications will provide a link to unsubscribe from future related email communications or contact us through Contact Us and note "Privacy" as reason for contacting us.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-16.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 31 negative reviews that received a public reply, the median wait was 5.4 days — the company profile reports an average of under a day. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 31 company replies to negative reviews analysed, 3% engaged with the specific problem and 26% were generic templates.
52% of its 342 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: overcharging makes up 25% of this company’s complaints vs a 12% median across 105 ranked companies in its sector.
Review velocity: 1,452 of this company’s 8,055 Trustpilot reviews (18%) were written in the last 12 months.
What are the most common complaints about xchangeofamerica.com?
Overcharging
24 reports · 25% of complaintssteady“I sent $500,000 foreign $ and only got paid for $200,000 and they kept remainder of the $”
“paid for 2 day shipping and assurance and told there's nothing they can do”
“I paid $10 unnecessarily”
Other
21 reports · 22% of complaintsfalling“Shipment of Egyptian currency for refund was allegedly stolen.”
“I told him you have an electric currency counter right behind you count it right here”
“it was hacked within a week.”
Delivery failed
14 reports · 15% of complaintsrising since 2026-04“Never received my currency”
“2nd time I don't get my product”
“my order has never arrived, it was sent to the wrong city”
Delivery late
14 reports · 15% of complaintssteady“Paid for overnight shipping received it two days late. FedEx left the envelope in the middle of the driveway where it got wet”
“Shipment delayed. The costs for the service were not transparent, and rather shocking.”
“I am still waiting 7 days later for my order even though i paid for express service”
Billing errors
8 reports · 8% of complaintsrising since 2026-04“they ripped me off for $130 claiming that I went into my line of credit at Mastercard”
“I sent $500,000 foreign $ and only got paid for $200,000 and they kept remainder of the $”
“I still have not received my currency or a refund”
Misleading pricing
8 reports · 8% of complaintssteady“The rate shown everywhere else is higher”
“Shipment delayed. The costs for the service were not transparent, and rather shocking.”
“I received $87 Egyptian Pounds less than the exchange rate”
Compare xchangeofamerica.com with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-17.