Overcharging
Customers report being charged more than agreed, or unexpected fees appearing.
10,082complaints of this kind in the census
935companies affected
36%graded severe
Where to escalate
- Citizens Advice consumer service — Free first-line advice on consumer disputes in England, Wales and Scotland.
- Financial Ombudsman Service — Free and independent for banking, insurance, credit and payments — after you have complained to the firm and waited up to 8 weeks.
What people actually describe
“they confirmed ours and then cancelled his now charging £1000 more”
“they are now threatening to fine me if I do not sign a credit agreement with them”
“StockX charged me over $400 for the purchase of a pair of shoes without proper authorization.”
Companies with the most reports of this kind
| Company | Reports | Share of its complaints |
|---|---|---|
| Xoom, A PayPal Service | 222 | 31% |
| Virgin Media | 147 | 12% |
| Ryanair | 137 | 30% |
| loveholidays UK | 123 | 13% |
| E.ON Next Energy Ltd | 121 | 12% |
| RAC Car Insurance | 121 | 25% |
| EE | 112 | 8% |
| T-Mobile | 109 | 19% |
| The General® | 106 | 26% |
| Staysure Travel Insurance | 104 | 13% |
| On the Beach | 101 | 7% |
| Sallie Mae | 98 | 31% |
Counts depend on how many of each company’s reviews are in the census, so this ranks what we have read, not the whole market. See the full ranking.