Other sectors in the UK: the complaint league
Companies outside the main tracked sectors. Ranked by the share of recent Trustpilot reviews our census classified as complaints, for companies operating in the UK with at least 50 recent reviews analysed.
Most-reported issues across this sector: Support unhelpful (5599) · Other (3800) · Support unreachable (3516) · Account/app problems (2952) · Faulty product (2730) · Delivery failed (2457) · Delivery late (2044) · Misleading pricing (1792)
| # | Company | TrustScore | Complaint rate (recent) | Complaints found | Top reported issue | Official record |
|---|---|---|---|---|---|---|
| 1 | Just Eat | 1.2 | 99% | 573 | Delivery failed | — |
| 2 | Capita | 1.1 | 98% | 181 | Support unreachable | — |
| 3 | Dun & Bradstreet | 1.1 | 97% | 102 | Other | — |
| 4 | DoorDash | 1.1 | 97% | 531 | Delivery failed | — |
| 5 | Euro Car Parks | 1 | 97% | 142 | Billing errors | — |
| 6 | Tradeinn | 3 | 95% | 649 | Delivery late | — |
| 7 | Shutterstock | 1.2 | 95% | 96 | Hard to cancel | — |
| 8 | Serve | 1.4 | 95% | 54 | Overcharging | — |
| 9 | William Hill | 1.2 | 93% | 143 | Other | — |
| 10 | Emedgroup | 1.5 | 92% | 97 | Missed appointments | — |
| 11 | Amazon.com, Inc. | 1.2 | 92% | 92 | Misleading pricing | — |
| 12 | Maersk Group | 1.3 | 92% | 98 | Delivery late | — |
| 13 | Acorn TV | 1.4 | 91% | 91 | Hard to cancel | — |
| 14 | Ryanair | 1.3 | 90% | 461 | Support unhelpful | — |
| 15 | Robert Half | 1.7 | 90% | 91 | Support unreachable | — |
| 16 | Fiat | 1.3 | 88% | 90 | Support unhelpful | — |
| 17 | Honda UK | 1.7 | 88% | 94 | Support unhelpful | — |
| 18 | IRONMAN | 1.7 | 83% | 45 | Refund refused | — |
| 19 | Harley Davidson | 2 | 83% | 83 | Faulty product | — |
| 20 | ZoomInfo | 1.8 | 83% | 83 | Other | — |
| 21 | Virgin Atlantic | 1.9 | 80% | 86 | Support unhelpful | — |
| 22 | BlueStacks | 1.7 | 80% | 80 | Faulty product | — |
| 23 | The Telegraph | 1.4 | 80% | 92 | Subscription trap | — |
| 24 | sleepsoftly | 1.6 | 78% | 78 | Faulty product | — |
| 25 | Haven | 2 | 77% | 148 | Not as described | — |
| 26 | Feefo | 1.3 | 75% | 81 | Other | — |
| 27 | Arrow Electronics | 1.4 | 74% | 53 | Support unhelpful | — |
| 28 | Priory | 1.8 | 72% | 62 | Other | — |
| 29 | Recipe Kits by Pasta Evangelists | 2.9 | 71% | 72 | Delivery failed | — |
| 30 | Rise Works | 4.3 | 68% | 385 | Account/app problems | — |
| 31 | Roblox | 1.4 | 65% | 428 | Account/app problems | — |
| 32 | Hard Rock | 2 | 65% | 66 | Other | — |
| 33 | PIRATE.COM - Rehearsal Studios | 2.9 | 64% | 64 | Faulty product | — |
| 34 | Epic Games | 1.5 | 58% | 59 | Other | — |
| 35 | Groupon UK | 3.7 | 58% | 78 | Refund refused | — |
| 36 | OCS | 1.8 | 57% | 39 | Other | — |
| 37 | britishgardencentres.com | 2.8 | 55% | 59 | Other | — |
| 38 | Acorn Estate Agents | 2.7 | 55% | 56 | Support unhelpful | — |
| 39 | Bateman Skips | 3.2 | 54% | 54 | Delivery late | — |
| 40 | Weatherseal Home Improvements | 2.2 | 51% | 51 | Faulty product | — |
| 41 | Blog Reddit | 1.2 | 48% | 49 | Account/app problems | — |
| 42 | Comptoir Libanais | 2.7 | 46% | 36 | Not as described | — |
| 43 | Ron Skinner and Sons | 3.4 | 46% | 46 | Support unhelpful | — |
| 44 | StubHub International | 3.8 | 44% | 100 | Delivery failed | — |
| 45 | Golds Gym | 2.2 | 44% | 44 | Other | — |
| 46 | Blues Kitchen | 3.4 | 42% | 24 | Other | — |
| 47 | Malt | 3.5 | 41% | 30 | Support unreachable | — |
| 48 | Levity | 4.1 | 37% | 348 | Faulty product | — |
| 49 | CJS CD Keys | 3.9 | 35% | 625 | Faulty product | — |
| 50 | Carcraft | 1 | 33% | 167 | Support unhelpful | — |
| 51 | Hydrow | 4.2 | 29% | 433 | Faulty product | — |
| 52 | Acorn Property Group | 3.7 | 27% | 27 | Poor core service | — |
| 53 | Altery | 4.1 | 26% | 27 | Account/app problems | — |
| 54 | The Carwash Company | 3.9 | 26% | 30 | Faulty product | — |
| 55 | viagogo | 3.9 | 25% | 301 | Support unhelpful | — |
| 56 | Wise | 4.3 | 23% | 1,126 | Account/app problems | — |
| 57 | Ticketmaster UK | 4 | 23% | 364 | Not as described | — |
| 58 | Trainline | 4.1 | 22% | 703 | Poor core service | — |
| 59 | Ghrltd | 3.3 | 21% | 14 | Faulty product | — |
| 60 | Bodybuilding Warehouse | 4 | 21% | 78 | Delivery failed | — |
Complaint rate = complaints identified per recent reviews analysed in our census window; it is not an official complaints statistic. Companies below 50 analysed recent reviews are not ranked. See the US table for this sector.