NB Distillery: most-reported complaints
Automated analysis of 160 public Trustpilot reviews published 2023-07-12 to 2026-08-11. TrustScore 4.9 from 344 total reviews — see the Trustpilot page. Quick answer: is NB Distillery legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that products are not as described, accounting for 67% of the three complaints identified in 160 reviews. One specific example cited items arriving ripped and with an unpleasant odor. A trend cannot be established yet due to the low number of reviews.
How to reach NB Distillery
These are the contact details NB Distillery publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 07511103637, email [email protected], address Halflandbarns, North Berwick, EH39 5PW, GB.
The company claimed its Trustpilot profile on 2022-03-07. Trustpilot ranks it 9 of 23 in Distillery. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 5★ on Google (54 reviews)
TrustScore over time
4.9 → 4.9 across 4 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-25 (0%, 0.0d) · 2026-08-31 (0%, 0.0d) · 2026-09-12 (0%, 0.0d).
What their policy promises
delivery promise: Free on orders over £75
“Free Local Delivery & Free Delivery on Orders Over £75”
refund window: Full refund if cancelled >14 days prior
“A full refund will be applicable in all other cases.”
delivery promise: 5 working days
“Orders will normally be delivered within 5 working days of receipt.”
refund window: 30 days
“NB Distillery will refund the purchase within 30 days of you notifying us about the return.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
13% of its 155 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: not as described makes up 67% of this company’s complaints vs a 17% median across 100 ranked companies in its sector.
Review velocity: 48 of this company’s 344 Trustpilot reviews (14%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about NB Distillery?
Not as described
2 reports · 67% of complaints“suspect they were 2nd hand as they were both ripped and stunk of 💩it was disgusting.”
The company replied on 2024-10-02: “Our apologies that you feel disappointed with your recent purchase of our NB Gin and the packaging. At the same time, we are grateful for all customer feedback. Our gin is the same gin since its…”
Our classifier read this reply as a deflection.
“handwritten sharpie is a bit of a kick to the consumer.”
The company replied on 2025-08-18: “Thank you for your review and message. We appreciate all feedback given. We are working towards new branding and packaging design since taking over the business in December 2023. We know aesthetics…”
Our classifier read this reply as a substantive response.
Compare NB Distillery with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-12.