Collective Property Co.: most-reported complaints
Automated analysis of 59 public Trustpilot reviews published 2025-09-18 to 2026-09-22. TrustScore 4.1 from 59 total reviews — see the Trustpilot page. Quick answer: is Collective Property Co. legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with poor core service, citing difficulties in getting answers. Support being unreachable was another frequent complaint, alongside other concerns such as disputes over deposit deductions. Some reviewers also reported instances of overcharging. No clear trend could be established for these issues due to the limited number of reviews.
How to reach Collective Property Co.
These are the contact details Collective Property Co. publishes on its Trustpilot profile, as of our last check on 2026-09-26 — phone 0151 404 9890, email [email protected].
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2025-08-29 and last replied to a negative review on 2026-03-13 — more than six months ago. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 3.9★ on Google (711 reviews)
TrustScore over time
4.2 → 4.1 across 3 census measurements since 2026-09-08. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-09-08 (44%, 10.5d) · 2026-09-20 (44%, 10.5d) · 2026-09-23 (40%, 10.5d).
What their policy promises
complaint process: 3 working days
“We will send you a letter within three working days to confirm we have received your complaint.”
complaint process: 15 working days
“Within 15 working days of acknowledging your complaint, we will send you a written response explaining the outcome of our investigation.”
complaint process: 15 working days
“We will write to you with our final viewpoint within 15 working days of receiving your request.”
complaint process: 8 weeks
“If we do not address your complaint within eight weeks, you may be able to refer the matter directly to the Property Ombudsman for an independent review.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-08.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-14.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 33 company-invited reviews in the recent window average 4.70★, while 26 organic (uninvited) reviews average 3.62★.
Sector benchmark: poor core service makes up 46% of this company’s complaints vs a 14% median across 70 ranked companies in its sector.
Review velocity: 55 of this company’s 59 Trustpilot reviews (93%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Collective Property Co.?
Poor core service
5 reports · 46% of complaints“getting any answers is a nightmare”
The company replied on 2026-01-22: “Hi Harry, Thank you for sharing your feedback. We’re sorry to hear about the issues you’ve experienced. At this time, we’re unable to locate any record of the concerns you’ve raised in our systems.…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“the heater was completely broken - meaning I’ve had to move in to a cold flat”
1 reader marked this review helpful on Trustpilot.
“try and charge myself £363 for damages which were unsubstantiated”
The company replied on 2025-11-25: “Thank you for sharing your feedback. We are sorry to hear that your experience at Queensland Place did not meet your expectations. We would like to clarify a few important points: the block…”
Our classifier read this reply as a deflection.
Support unreachable
4 reports · 36% of complaints“getting any answers is a nightmare”
The company replied on 2026-01-22: “Hi Harry, Thank you for sharing your feedback. We’re sorry to hear about the issues you’ve experienced. At this time, we’re unable to locate any record of the concerns you’ve raised in our systems.…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“try and charge myself £363 for damages which were unsubstantiated”
The company replied on 2025-11-25: “Thank you for sharing your feedback. We are sorry to hear that your experience at Queensland Place did not meet your expectations. We would like to clarify a few important points: the block…”
Our classifier read this reply as a deflection.
“I am yet to even hear about my deposit situation and it has been 4 month since I left”
Other
4 reports · 36% of complaints“I am currently disputing £822.82 in deposit deductions”
1 reader marked this review helpful on Trustpilot.
“months of hostility, intimidation and deeply unprofessional behaviour”
1 reader marked this review helpful on Trustpilot.
“I was hit with charges for cleaning, repainting, and alleged damage.”
Overcharging
2 reports · 18% of complaints“getting any answers is a nightmare”
The company replied on 2026-01-22: “Hi Harry, Thank you for sharing your feedback. We’re sorry to hear about the issues you’ve experienced. At this time, we’re unable to locate any record of the concerns you’ve raised in our systems.…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“try and charge myself £363 for damages which were unsubstantiated”
The company replied on 2025-11-25: “Thank you for sharing your feedback. We are sorry to hear that your experience at Queensland Place did not meet your expectations. We would like to clarify a few important points: the block…”
Our classifier read this reply as a deflection.
Compare Collective Property Co. with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-23.