Fueldump: most-reported complaints
Automated analysis of 160 public Trustpilot reviews published 2024-12-17 to 2026-08-05. TrustScore 4.8 from 651 total reviews — see the Trustpilot page. Quick answer: is Fueldump legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery delays, with three complaints accounting for 50% of the identified issues. Overcharging is the second most common concern, cited in two cases which represent 33% of the complaints. No specific trend can be established for these issues due to the limited number of reviews.
How to reach Fueldump
These are the contact details Fueldump publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 01373822220, email [email protected], address Moat Road, West Wilts Trading Estate, Westbury, BA13 4JF, GB.
The company claimed its Trustpilot profile on 2019-08-28 and uses Trustpilot’s paid features. Trustpilot ranks it 3 of 4 in Petroleum Products Company. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 5★ on Google (2 reviews)
TrustScore over time
4.8 → 4.8 across 7 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (0%, 0.0d) · 2026-08-15 (0%, 0.0d) · 2026-08-21 (0%, 0.0d) · 2026-08-31 (0%, 0.0d) · 2026-09-06 (0%, 0.0d) · 2026-09-15 (0%, 0.0d) · 2026-09-18 (0%, 0.0d).
What their policy promises
refund window: 14 days
“you have a legal right to change your mind within 14 days and receive a refund.”
refund window: 28 days
“your refund will be made within 28 days from the day on which we receive the returned Goods from you.”
refund window: as soon as possible
“we will refund you the full amount including any delivery costs charged as soon as possible.”
refund window: as soon as possible
“We will pay any refunds due to you as soon as possible.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. 1 change detected since we started watching on 2026-09-01:
- 2026-09-08: +0/-1 lines; removed: marsbahis | marsbahis | marsbahis giriş | marsbahis | marsbahis giriş | marsbahis | kingroyal | kingroyal giriş | matbet | holiganbet | holiganbet giriş | holiganbet | holiganbet | kingroyal | kingroyal giriş | kingroyal | matbet | matbet giriş | tarafbet | tarafbet giriş | tarafbet | marsbahis | ma (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
8% of its 152 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery late makes up 50% of this company’s complaints vs a 22% median across 92 ranked companies in its sector.
Review velocity: 91 of this company’s 651 Trustpilot reviews (14%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Fueldump?
Delivery late
3 reports · 50% of complaints“Item ordered on 4th April, despatched 7th April and didn't arrive until 25th April”
The company replied on 2025-04-28: “Hi David, Thanks for taking the time to leave a review. We're really sorry to hear you were disappointed with the delivery and postage. Once a parcel leaves us and is with Royal Mail, any delays are…”
Our classifier read this reply as a deflection.
“I didn't actually know that it would arrive today because THERE WAS ZERO TRACKING INFORMATION FROM FUELDUMP.”
The company replied on 2025-04-14: “Thank you for your feedback, and we're really sorry to hear about the frustration with your delivery experience. We completely understand how important it was for you to receive your order quickly…”
Our classifier read this reply as a template response.
“it took 7 days to arrive .”
1 reader marked this review helpful on Trustpilot.
Overcharging
2 reports · 33% of complaints“prices didn’t include vat but the web page states that the prices include vat”
“Too expensive. Thinks Northern Ireland is a foreign country”
The company replied on 2025-01-28: “Thank you for your feedback. We’re sorry to hear about your concerns regarding pricing and delivery. Unfortunately, our courier charges higher fees to ship to Northern Ireland, which impacts the…”
Our classifier read this reply as a template response.
Compare Fueldump with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-12.