Dissolve Debt Ltd: most-reported complaints
Automated analysis of 202 public Trustpilot reviews published 2022-08-17 to 2026-09-11. TrustScore 4.9 from 1,037 total reviews — see the Trustpilot page. Quick answer: is Dissolve Debt Ltd legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues regarding unhelpful support and overcharging. Support complaints account for 50% of the identified issues, with users describing being passed between multiple staff members. Overcharging also represents 50% of the complaints, with one reviewer stating that more money was taken than was used for debt assistance. No trend could be established for these issues due to the low number of reviews.
How to reach Dissolve Debt Ltd
These are the contact details Dissolve Debt Ltd publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 0800 012 2111, email [email protected], address Paul House, Altrincham, WA15 7UQ, GB.
The company claimed its Trustpilot profile on 2021-03-16, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-21. Trustpilot ranks it 4 of 17 in Debt Relief Service. We last checked this profile on 2026-09-24 and found 6 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: DISSOLVE DEBT LIMITED (no. 05278758), active, incorporated 2004 (21.8 years); next accounts due 2027-08-31, last accounts filed 2026-07-24, 1 registered charge. 3 current officers (7 on record historically); 5 filings in the last 12 months (85 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 4 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Dissolve Debt Ltd”, “Debt help. is bankruptcy the answer for me?”, “IVA Advice please”.
Elsewhere: 4.9★ on Google (292 reviews)
TrustScore over time
5.0 → 4.9 across 13 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-15 (0%, 0.0d) · 2026-08-18 (0%, 0.0d) · 2026-08-21 (0%, 0.0d) · 2026-08-24 (0%, 0.0d) · 2026-08-27 (0%, 0.0d) · 2026-08-31 (100%, 5.0d) · 2026-09-03 (100%, 5.0d) · 2026-09-08 (100%, 5.0d) · 2026-09-12 (50%, 5.0d) · 2026-09-18 (50%, 5.0d) · 2026-09-21 (50%, 5.0d) · 2026-09-24 (100%, 7.5d).
What their policy promises
complaint process: writing or by telephone
“address your complaint, in writing or by telephone, to your customer services contact.”
complaint process: written acknowledgement
“Upon receipt of your complaint, we will send you a written acknowledgement.”
complaint process: remain in contact
“We will remain in contact with you during the investigation of your complaint.”
complaint process: within 8 weeks
“We will provide our final response to your complaint within 8 weeks of its receipt”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
32% of its 214 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 50% of this company’s complaints vs a 27% median across 320 ranked companies in its sector.
Review velocity: 406 of this company’s 1,037 Trustpilot reviews (39%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Dissolve Debt Ltd?
Support unhelpful
2 reports · 50% of complaints“being passed to 4 other members of staff over the past few months.”
1 reader marked this review helpful on Trustpilot.
“I've lost 113 some of which is the company's fee fir contacting my creditor”
The company replied on 2026-08-27: “Dear Leanne, Thank you for taking the time to share your feedback. We take concerns of this nature very seriously. We would like to clarify that a Debt Management Plan (DMP) is an informal…”
Our classifier read this reply as a template response.
Overcharging
2 reports · 50% of complaints“They are actually taking more money from me for themselves than they are helping with.”
1 reader marked this review helpful on Trustpilot.
“I've lost 113 some of which is the company's fee fir contacting my creditor”
The company replied on 2026-08-27: “Dear Leanne, Thank you for taking the time to share your feedback. We take concerns of this nature very seriously. We would like to clarify that a Debt Management Plan (DMP) is an informal…”
Our classifier read this reply as a template response.
Compare Dissolve Debt Ltd with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-12.