The Boatyard: most-reported complaints
Automated analysis of 175 public Trustpilot reviews published 2023-03-23 to 2026-09-12. TrustScore 4.9 from 908 total reviews — see the Trustpilot page. Quick answer: is The Boatyard legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with late delivery, which accounted for 50% of the four complaints identified in the analysis. Out of 175 reviews analyzed between March 2023 and September 2026, two specific reports cited delays with parcel companies. No clear trend could be established for this issue due to the low number of reviews.
How to reach The Boatyard
These are the contact details The Boatyard publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 01225 710017, email [email protected], address 5 Hammond Way, Trowbridge, BA14 8RS, GB.
The company claimed its Trustpilot profile on 2020-10-16 and last replied to a negative review on 2026-03-12 — more than six months ago. Trustpilot ranks it 2 of 6 in Boat Accessories Store. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 7 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “PCN for 4 minutes after we changed our mind?”, “E: 27/09 ? Win a stay & dine experience, plus boat hire at The Riverfront, York”, “Boat Maintenance”.
TrustScore over time
4.9 → 4.9 across 9 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (100%, 11.0d) · 2026-08-18 (100%, 11.0d) · 2026-08-21 (100%, 11.0d) · 2026-08-31 (100%, 11.0d) · 2026-09-03 (100%, 11.0d) · 2026-09-06 (100%, 11.0d) · 2026-09-09 (100%, 11.0d) · 2026-09-12 (100%, 11.0d) · 2026-09-15 (100%, 11.0d).
11% of its 166 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery late makes up 50% of this company’s complaints vs a 22% median across 92 ranked companies in its sector.
Review velocity: 162 of this company’s 908 Trustpilot reviews (18%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about The Boatyard?
Delivery late
2 reports · 50% of complaints“Still waiting for my delivery, the parcel company say it’s been delayed??”
The company replied on 2026-03-12: “Good afternoon David Thank you for taking the time to leave us a review, Im sorry that you were not pleased with the speed of delivery, if you had of notified us of a problem then we could of…”
Our classifier read this reply as a deflection.
“Delivery delayed”
The company replied on 2024-10-18: “Good Morning Alan We are very sorry to hear that your parcel was delayed with our couriers, Please accept our apologies for any inconvenience this may have caused you. kind regards The Boatyard Team”
Our classifier read this reply as a template response.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-20.