Focus Insolvency Group Limited: most-reported complaints
Automated analysis of 160 public Trustpilot reviews published 2023-08-23 to 2026-04-17. TrustScore 4.9 from 259 total reviews — see the Trustpilot page. Quick answer: is Focus Insolvency Group Limited legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unhelpful, with two complaints identified out of 160 reviews analyzed. These reports account for 100% of the complaints found in the dataset. One example cited involves a record remaining on file despite repeated requests for its removal. No trend can be established yet due to the low number of reviews.
How to reach Focus Insolvency Group Limited
These are the contact details Focus Insolvency Group Limited publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 01257 257030, email [email protected], address Skull House Lane, Wigan, WN6 9EU, GB.
The company claimed its Trustpilot profile on 2020-10-06. Trustpilot ranks it 10 of 15 in Insolvency Service. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
What their policy promises
complaint process: 10 working days
“We may need to contact you for further information or clarification of the issue you are concerned with. If we need to do this we will endeavour to do so within ten working days.”
complaint process: 10 working days
“We aim to reach a decision on your complaint within ten working days of receiving all relevant information from you.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
10% of its 157 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 100% of this company’s complaints vs a 27% median across 320 ranked companies in its sector.
Review velocity: 19 of this company’s 259 Trustpilot reviews (7%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Focus Insolvency Group Limited?
Support unhelpful
2 reports · 100% of complaints“This went on our record despite me repeatedly asking for it to be removed.”
1 reader marked this review helpful on Trustpilot.
“some of the people I engaged with were very helpful and some were quite rude”
Compare Focus Insolvency Group Limited with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-12.