Brighton: most-reported complaints
Automated analysis of 11 public Trustpilot reviews published 2023-04-29 to 2026-09-14. TrustScore 3 from 11 total reviews — see the Trustpilot page. Quick answer: is Brighton legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues categorized as 'Other,' which accounted for 67% of the six identified complaints. These reports included instances where customers felt refused service due to dietary needs. The remaining 33% of complaints involved support being unreachable, with customers noting a lack of response or callback after contacting the company.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-09-28 and found 11 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Sector benchmark: other makes up 67% of this company’s complaints vs a 22% median across 261 ranked companies in its sector.
Review velocity: 4 of this company’s 11 Trustpilot reviews (36%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Brighton?
Other
4 reports · 67% of complaints“refusing to serve me as I am Coeliac!”
1 reader marked this review helpful on Trustpilot.
“Called the number given to me. No response. Never called back.”
“The Manager was very rude , and didn't care less”
Support unreachable
2 reports · 33% of complaints“Called the number given to me. No response. Never called back.”
“could not get into portal and the support in phone would not just register the car”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-28.