Penguin Homes Group Ltd: most-reported complaints
Automated analysis of 100 public Trustpilot reviews published 2024-10-24 to 2026-07-04. TrustScore 4.8 from 110 total reviews — see the Trustpilot page. Quick answer: is Penguin Homes Group Ltd legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues related to overcharging, which accounts for 67% of the 3 complaints identified in the analyzed reviews. Specific concerns include delays in receiving refunds, with one example noting a wait of two months. A clear trend cannot be established for this issue due to the low number of reviews.
The company claimed its Trustpilot profile on 2024-10-18. Trustpilot ranks it 19 of 24 in Insulation Contractor. We last checked this profile on 2026-09-25 and found 2 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: PENGUIN HOMES GROUP LTD (no. 16385361), active, incorporated 2025 (1.4 years); next accounts due 2027-01-14. 2 current officers; 3 filings in the last 12 months (4 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.7★ on Google (30 reviews)
TrustScore over time
4.8 → 4.8 across 4 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (0%, 0.0d) · 2026-09-16 (0%, 0.0d) · 2026-09-21 (0%, 0.0d) · 2026-09-25 (0%, 0.0d).
18% of its 97 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: overcharging makes up 67% of this company’s complaints vs a 14% median across 142 ranked companies in its sector.
Review velocity: 55 of this company’s 110 Trustpilot reviews (50%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Penguin Homes Group Ltd?
Overcharging
2 reports · 67% of complaints“2 months later we are still waiting for our refund”
The company replied on 2025-06-16: “Thank you for your feedback. We're sorry to hear that you were dissatisfied with your experience. We believe the loft size was accurately measured at 90m² by our surveyor since re-checking via google…”
Our classifier read this reply as a deflection.
“Price quoted for the job was £3600. Yes, that was £3600!”
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Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-12.