Big Matt's Menswear: most-reported complaints
Automated analysis of 29 public Trustpilot reviews published 2023-03-13 to 2025-12-10. TrustScore 3.8 from 29 total reviews — see the Trustpilot page. Quick answer: is Big Matt's Menswear legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that Big Matt's Menswear is unreachable for support, with seven out of fourteen complaints citing this issue. Refund problems are also common, as six reviewers stated their refunds were refused and three reported delays in receiving their money. Additionally, four customers mentioned that their deliveries arrived late.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2024-07-28. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 2.3★ on Google (6 reviews)
Sector benchmark: support unreachable makes up 50% of this company’s complaints vs a 18% median across 259 ranked companies in its sector.
Review velocity: 3 of this company’s 29 Trustpilot reviews (10%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Big Matt's Menswear?
Support unreachable
7 reports · 50% of complaints“They have my returns but have not refunded and now won't answer calls or emails.”
1 reader marked this review helpful on Trustpilot.
“NO PARCEL. I asked Big Clothing 4 U what my order had been from the parcel tracking number”
1 reader marked this review helpful on Trustpilot.
“I returned my clothes on the 2nd Oct and no refund even though the pathetic 30 day waiting period has now expired”
1 reader marked this review helpful on Trustpilot.
Refund refused
6 reports · 43% of complaints“They have my returns but have not refunded and now won't answer calls or emails.”
1 reader marked this review helpful on Trustpilot.
“NO not these scammers after three months of emails, lies and believe it or not offering me a discount”
1 reader marked this review helpful on Trustpilot.
“I returned my clothes on the 2nd Oct and no refund even though the pathetic 30 day waiting period has now expired”
1 reader marked this review helpful on Trustpilot.
Delivery late
4 reports · 29% of complaints“after several days, my items have still not been delivered.”
1 reader marked this review helpful on Trustpilot.
“6-weeks on since I placed my order (20/06/2024) and paid for my items, I am still waiting!”
The company replied on 2024-07-28: “Dear sir We are extremely sorry to hear your poor experience when shopping with us, this is far from our standard high service level. We have unfortunately been experiencing technical issues with our…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“2 weeks later still not items ? 2 emails, a support ticket, several phone calls still nothing”
Refunds delayed
3 reports · 21% of complaints“I ordered a 38 leg cargo trousers witch came and were more like a 32”
2 readers marked this review helpful on Trustpilot.
“3 weeks later, 5 emails and no refund”
1 reader marked this review helpful on Trustpilot.
“Received my return but didn't refund me, I emailed them and they said they were backlogged”
Support unhelpful
2 reports · 14% of complaints“NO not these scammers after three months of emails, lies and believe it or not offering me a discount”
1 reader marked this review helpful on Trustpilot.
“2 weeks later still not items ? 2 emails, a support ticket, several phone calls still nothing”
Faulty product
2 reports · 14% of complaints“NO not these scammers after three months of emails, lies and believe it or not offering me a discount”
1 reader marked this review helpful on Trustpilot.
“They took 5 days to despatch where website says Orders placed before 2.30 pm [it was] would be Despatched same day”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.