Centre Tank Services Ltd: most-reported complaints
Automated analysis of 160 public Trustpilot reviews published 2023-12-08 to 2026-08-06. TrustScore 4.8 from 697 total reviews — see the Trustpilot page. Quick answer: is Centre Tank Services Ltd legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery failures, which account for 60% of the five identified complaints. The remaining 40% of complaints involve faulty products. A trend cannot be established yet for these issues due to the low number of reviews.
How to reach Centre Tank Services Ltd
These are the contact details Centre Tank Services Ltd publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone +441213514445, email [email protected], address Unit 41 Forge Lane, Minworth Industrial Park, Minworth, Sutton Coldfield, B76 1AH, GB.
The company claimed its Trustpilot profile on 2018-11-29, uses Trustpilot’s paid features, and last replied to a negative review on 2026-04-15. Trustpilot ranks it 2 of 4 in Petroleum Products Company. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 5★ on Google (1 reviews)
TrustScore over time
4.8 → 4.8 across 6 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (100%, 25.0d) · 2026-08-15 (100%, 25.0d) · 2026-08-21 (100%, 25.0d) · 2026-08-28 (100%, 25.0d) · 2026-09-03 (100%, 25.0d) · 2026-09-12 (100%, 25.0d).
What their policy promises
support availability: 0121 351 4445
“Call our expert team for pre-sale product selection advice on 0121 351 4445.”
support availability: before and after sale support
“We supply a wide range of Piusi products and we can provide great before and after sale support.”
delivery promise: immediately from stock
“We were able to supply this pump unit immediately from stock and shipped the order directly to our customer and their team of engineers.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-14.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
32% of its 152 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery failed makes up 60% of this company’s complaints vs a 23% median across 91 ranked companies in its sector.
Review velocity: 61 of this company’s 697 Trustpilot reviews (9%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Centre Tank Services Ltd?
Delivery failed
3 reports · 60% of complaints“I was sent the wrong item.”
The company replied on 2024-03-26: “Good afternoon, We are really sorry to hear that you had a bad experience with us. I understand that my colleague Claire has been in touch with you to personally apologise and to offer her assistance…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“I still did not received my shipment”
The company replied on 2026-04-15: “Hello, Thank you for your feedback. We're sorry to hear that your experience did not meet expectations. Your order was dispatched on schedule and full tracking details were provided so its progress…”
Our classifier read this reply as a deflection.
“I don’t have my parchase or the track number”
The company replied on 2024-01-17: “Hi. We have just looked into your order and it was shipped out from here on the same day it was ordered (9th Jan) and delivered & signed for on 10th Jan. My colleague is going to email you proof of…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Faulty product
2 reports · 40% of complaints“I was sent the wrong item.”
The company replied on 2024-03-26: “Good afternoon, We are really sorry to hear that you had a bad experience with us. I understand that my colleague Claire has been in touch with you to personally apologise and to offer her assistance…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“The Aquafighter did not clear the cloudy diesel”
The company replied on 2024-08-30: “Thank you for your review. I know my colleague Tim has been in contact with you regarding your fuel sample and how the Aquafighter is being used, so hopefully this will help. We have also fed back to…”
Our classifier read this reply as a substantive response.
Compare Centre Tank Services Ltd with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-12.