DSSL Group - Basildon: most-reported complaints
Automated analysis of 10 public Trustpilot reviews published 2024-05-06 to 2026-07-16. TrustScore 3.7 from 10 total reviews — see the Trustpilot page. Quick answer: is DSSL Group - Basildon legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report poor core service, which accounts for 75% of the identified complaints. Specific issues cited include prolonged maintenance delays, such as broken security doors remaining unrepaired for eight months. An analysis of 10 reviews from May 2024 to July 2026 identified four complaints in total. A trend cannot be established yet due to the limited number of reviews.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-09-27 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.9★ on Google (385 reviews) — a 1.2-star gap between its Trustpilot and Google scores.
Sector benchmark: poor core service makes up 75% of this company’s complaints vs a 14% median across 70 ranked companies in its sector.
Review velocity: 2 of this company’s 10 Trustpilot reviews (20%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about DSSL Group - Basildon?
Poor core service
3 reports · 75% of complaints“My building has had two broken security doors for the past eight months”
1 reader marked this review helpful on Trustpilot.
“Their staff are rude and are clueless about fitting security doors!”
“A job requested by Southern Housing has taken more than a year and it’s just replacing a broken door nob.”
1 reader marked this review helpful on Trustpilot.
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Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-25.