The Stay Club London: most-reported complaints
- Complaints in recent reviews
- 56% of 9 recent reviews analysed
- Most-reported issue
- Support unhelpful 40% of complaints
- Company replies
- 0% of negative reviews, typically within a day
- TrustScore
- 3.4 from 9 total reviews
- Review window analysed
- 2020-10-29 to 2026-07-10 9 reviews
- Sector
- Other sectors
Automated analysis of 9 public Trustpilot reviews published 2020-10-29 to 2026-07-10. TrustScore 3.4 from 9 total reviews — see the Trustpilot page. Quick answer: is The Stay Club London legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful and cite other unspecified issues, with each category accounting for 40% of the identified complaints. Specific examples include a room being without electricity on three occasions and a receptionist denying responsibility for promised compensation. These findings are based on an analysis of 9 reviews collected between October 2020 and July 2026. A trend cannot be established yet due to the limited number of reviews.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
Not enough reviews to establish a trend.
What are the most common complaints about The Stay Club London?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Support unhelpful | 40% | 2 | ||
| Other | 40% | 2 |
Support unhelpful
2 reports · 40% of complaints“My room has been without electricity for three times”
3 readers marked this review helpful on Trustpilot.
“not once did they help us”
Other
2 reports · 40% of complaints“Receptionist told us that compensation would be paid but got an e mail shortly afterwards denying all responsibility”
1 reader marked this review helpful on Trustpilot.
“He should show everyone a little respect when it comes to religion”
1 reader marked this review helpful on Trustpilot.
How to reach The Stay Club London
These are the contact details The Stay Club London publishes on its Trustpilot profile, as of our last check on 2026-11-10 — phone 02072677774, email [email protected], address 46 Great Marlborough Street, London, W1F 7JW, GB.
The company claimed its Trustpilot profile on 2021-07-12. We last checked this profile on 2026-11-10 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 3.6★ on Google (287 reviews, as of November 2026)
Sector benchmark: support unhelpful makes up 40% of this company’s complaints vs a 28% median across 384 ranked companies in its sector.
Review velocity: 2 of this company’s 9 Trustpilot reviews (22%) were written in the last 12 months.
Other UK companies with evidenced “Support unhelpful” complaints
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- TheTravelMakers.co.uk
- Three UK
- Ticketmaster UK
- Tidyalloys
- TomTom
- TopCashback
- Tourdesigners
- Tower
- Tradeinn
See all companies by issue: Support unhelpful · Sector table: Other sectors in the UK
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-10-05.