EC English Language Centres: most-reported complaints
Automated analysis of 101 public Trustpilot reviews published 2025-06-08 to 2026-09-24. TrustScore 4.6 from 327 total reviews — see the Trustpilot page. Quick answer: is EC English Language Centres legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with poor core service, accounting for 57% of the 7 complaints identified in 101 reviews. Support being unreachable was the second most common issue, cited in 29% of the complaints. Trends cannot be established for these issues due to the low number of reviews.
How to reach EC English Language Centres
These are the contact details EC English Language Centres publishes on its Trustpilot profile, as of our last check on 2026-09-26 — it publishes no phone number there, email [email protected], address EC Head Office, 'Language House', Marguerite Mangion Street, St. Julians, STJ 3180, MT.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2023-02-02 and last replied to a negative review on 2026-06-22. We last checked this profile on 2026-09-26 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.6★ on Google (192 reviews)
What their policy promises
complaint process: Information Commissioner’s Office (ICO)
“You have the right to make a complaint to the Information Commissioner’s Office (ICO) if you are unhappy with how we have handled your personal information or believe our use”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-23.
66% of its 86 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: poor core service makes up 57% of this company’s complaints vs a 14% median across 70 ranked companies in its sector.
Review velocity: 109 of this company’s 327 Trustpilot reviews (33%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about EC English Language Centres?
Poor core service
4 reports · 57% of complaints“I have been at the same level for 8 months, and there is no opportunity to progress further”
The company replied on 2025-09-11: “Thank you for taking the time to share your thoughts with us. We're sorry to hear that parts of your experience at EC Montreal were disappointing. We would like to recognise your hard work and…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“employees don't have much time to handle requests and requirements of the students.”
The company replied on 2025-07-29: “Thank you for taking the time to share your feedback, though we are surprised to receive a review almost two years after your course ended. We're sorry to hear your experience didn't meet your…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“how much money you pay for not enough value.”
Support unreachable
2 reports · 29% of complaints“nobody seems able (or willing) to explain what has happened”
“I have not got any respond.”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-26.