Juni: most-reported complaints
Automated analysis of 100 public Trustpilot reviews published 2023-02-20 to 2026-06-12. TrustScore 4 from 431 total reviews — see the Trustpilot page. Quick answer: is Juni legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with account and app functionality, which accounted for 94% of the 16 complaints identified in the analyzed period. Support accessibility was another frequent concern, cited in 44% of the complaints. Specific examples include accounts being frozen and a lack of response after submitting requested documents. A clear trend cannot be established due to the limited number of reviews.
How to reach Juni
These are the contact details Juni publishes on its Trustpilot profile, as of our last check on 2026-09-27 — it publishes no phone number there, email [email protected].
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2021-04-01 and last replied to a negative review on 2026-05-20. We last checked this profile on 2026-09-27 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Review provenance: 68 company-invited reviews in the recent window average 4.79★, while 33 organic (uninvited) reviews average 3.42★.
47% of its 83 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: account/app problems makes up 94% of this company’s complaints vs a 15% median across 112 ranked companies in its sector.
Review velocity: 11 of this company’s 431 Trustpilot reviews (3%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Juni?
Account/app problems
15 reports · 94% of complaints“my account was freezed. I have received a request for documents, I have give all requested documents and after this moment nobody is not replying to me.”
The company replied on 2026-02-10: “Hi Samantha, Thank you for sharing your feedback. We’re unable to discuss individual customer cases or account-specific matters in public forums. Financial institutions like ours are required to…”
Our classifier read this reply as a template response.
“This year without warning our entire credit line. Leaving no argument or anyone to speak to.”
The company replied on 2025-07-29: “Hi, We’re sorry to hear about your experience and understand how disruptive changes like this can feel. As part of our regular credit monitoring, we assess several factors that can lead to difficult…”
Our classifier read this reply as a template response.
“Juni have both blocked out accounts previously, and now decided to close all accounts within the UK, leaving everyone high and dry.”
The company replied on 2025-05-15: “Hi Ben, We’re sorry to hear your frustration and appreciate you sharing your feedback. As part of our decision to shift geographical focus we provided several months notice to allow time to…”
Our classifier read this reply as a template response.
Support unreachable
7 reports · 44% of complaints“my account was freezed. I have received a request for documents, I have give all requested documents and after this moment nobody is not replying to me.”
The company replied on 2026-02-10: “Hi Samantha, Thank you for sharing your feedback. We’re unable to discuss individual customer cases or account-specific matters in public forums. Financial institutions like ours are required to…”
Our classifier read this reply as a template response.
“Since then, it has been 12 days without any real answers, despite my repeated requests to either close the account and transfer the balance”
The company replied on 2025-04-29: “Hi Emil, Thank you for sharing your feedback. We apologise for the inconvenience this may have caused. As a regulated financial institution, we are sometimes required to take precautionary actions in…”
Our classifier read this reply as a template response.
“this task took them 3 weeks to do and i've still not hear back.”
The company replied on 2025-09-08: “Hello, We’re sorry for the frustration this has caused and we appreciate your feedback. Payment recalls unfortunately depend on cooperation between several banks. While we can't share details on…”
Our classifier read this reply as a template response.
Compare Juni with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-28.