Supreme Ski School: most-reported complaints
Automated analysis of 160 public Trustpilot reviews published 2026-03-29 to 2026-05-01. TrustScore 4.9 from 702 total reviews — see the Trustpilot page. Quick answer: is Supreme Ski School legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Across 160 Trustpilot reviews analysed, the most-reported issues with Supreme Ski School were: Other (2 reports). There are not enough reviews to establish a trend.
The company claimed its Trustpilot profile on 2025-03-19, uses Trustpilot’s paid features, and last replied to a negative review on 2026-05-05. Trustpilot ranks it 1 of 2 in Ski School. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 5★ on Google (279 reviews)
What their policy promises
refund window: up to 10 days
“refunds typically take up to 10 days to re-appear in your account”
refund window: 100%
“Supreme Ski School will refund 100% of the affected lesson/s in the booking to the payment card/method used to make the booking”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
40% of its 151 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: other makes up 67% of this company’s complaints vs a 22% median across 249 ranked companies in its sector.
Review velocity: 663 of this company’s 702 Trustpilot reviews (94%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Supreme Ski School?
Other
2 reports · 67% of complaints“My Son didn't go back and we spent a lot of money and I had to teach him myself.”
The company replied on 2026-05-05: “Hi Joe, Thank you for taking the time to share your feedback. We’re really sorry to hear that you feel your son’s experience didn’t meet your expectations. We understand how important the right…”
Our classifier read this reply as a substantive response.
“Worst ski school in verbier all they care about is making money.”
The company replied on 2026-04-07: “Hi Sabena, Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations. Your lessons were initially booked with the instructor you specifically requested, and we…”
Our classifier read this reply as a deflection.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-12.