Pure Offices: most-reported complaints
Automated analysis of 58 public Trustpilot reviews published 2023-02-21 to 2026-07-27. TrustScore 4.8 from 68 total reviews — see the Trustpilot page. Quick answer: is Pure Offices legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, accounting for 40% of the five identified complaints out of 58 reviews analyzed. One specific example cited involves a reviewer claiming the company attempted to extract additional money through overcharging. No trend can be established for this issue due to insufficient review volume.
How to reach Pure Offices
These are the contact details Pure Offices publishes on its Trustpilot profile, as of our last check on 2026-09-26 — it publishes no phone number there, address Pure Offices, GB.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2023-11-24 and last replied to a negative review on 2026-05-08. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 1 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “E: 11/05 Win a signed pair of Chesterfield FC Football Boots (Mobile App)”.
Elsewhere: 4.4★ on Google (148 reviews)
TrustScore over time
4.7 → 4.8 across 3 census measurements since 2026-08-23. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-23 (100%, 1.0d) · 2026-09-16 (100%, 1.0d) · 2026-09-20 (100%, 1.0d).
What their policy promises
refund window: 7 days
“Any changes will take effect 7 days after the date of our email or the date on which we post the modified terms on the Site, whichever is the earlier.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-22.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
44% of its 62 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 40% of this company’s complaints vs a 27% median across 320 ranked companies in its sector.
Review velocity: 34 of this company’s 68 Trustpilot reviews (50%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Pure Offices?
Support unhelpful
2 reports · 40% of complaints“Pure try and use that as an opportunity to extract more money from me by overcharging”
“farren (a representative for pure offices) in Cheadle is utterly unprofessional and completely useless”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-23.